Just dropped off my D800 this afternoon, Nikon has moved to Los Angeles, 6420 Wiltshire Blvd., LA, 90045. NO inbound direct phone number, all calls to PA as the service call center is no longer offshore.
The sensor clean has gone up from $30 to $40, and takes 24 hours (D3S).
Larger issue, when I took the D800 out on the beach yesterday for shooting remnants of the old cabins, an ongoing project, the left rear casing was cracked.
The gal at Nikon said it seems as if the camera was dropped, or pressure, weight applied which means no warranty claim.
Since I handle cameras, guitars and amps I said that in my opinion, the plastic casing was likely defective and succumbed to normal wear and tear, plus for good measure, it had been in and out of the bag in temperature extremes (Death Valley, up to the Sierras and back) and had no cracks last time I put it up.
Monday the tech will offer a report when I pick up the D3S, one can only hope.
I will resort to super glue if need be, depending on the verdict, or plan B, the R & R cost.
Yikes, I would have paid another $500 had the body been all metal like the D3S.