As I mentioned, I am prepared to deal with this issue in a complex manner - time wise and frustration wise. I understand that there is hardly any other way now. I am just upset that Nikon does not take responsibility for the issue and that my camera came back in the worse shape it went in. There is no doubt in my mind that any product can be defective, what sets companies apart is how they deal with situations like that. Customer support is the king in my mind - even crappy products with good intentions from manufacturer and good support can produce good feelings with customers.