Wed 14-Nov-12 11:25 AM | edited Wed 14-Nov-12 11:26 AM by venusian
I respectfully disagree with your viewpoint that this is an occasional occurrence. The focus issue has been more than an occasional dud. But what's really at the heart of all of this is the way Nikon has handled the problem with its customers...often forcing them to pay for sending their defective cameras in for repair and then messing up the camera even further afterwards.
A good number of posts show that there are customers who have not have their issues resolved after repeated tech service attempts to repair them, Nikon Japan needs to evaluate the data, the camera performs with specs, and on and on...one excuse/delay after the other without resolution of the problem.
I also feel that your "premium support" concept is off the mark. If a company puts a product on the market and it is defective, they should stand behind their work and fix it or replace it. Nikon has done very little to satisfy these objectives with the focus issue.
What I do agree with is that this issue needs to be dealt with at the Customer Service level and I would begin this effort at the corporate level and bypass all the layers in-between.