just for the record - I had a left & right focus issue, took the camera to Nikon, Toronto, and received it back through the mail, so poorly packaged that I took pictures and complained (loose in a box with only one layer of plastic (popped bubble wrap) around it and 3 sheets of fish & chips wrapping paper. The box had a small dent too. Worse, when I tested the focus, it was un-usable - apart from the far left, which was mediocre, 49 of the focus points were out of focus and the centre one was the worst. I took it back to them, demanding a replacement. Within a few hours, they replaced my camera. FANtastic. I must say, apart from the fact that they replaced the camera with a brand new one, the service was terrible. They deliberately avoid communication, are obviously unable to fix this problem and its a disgrace that they don't replace ALL the faulty cameras. It obvious, once they fail to repair a camera, that that camera has a factory defect that cannot be repaired. Good luck to everyone with the problem, persist and demand a functioning replacement. Stand together if needed.