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Broken shutter on D7000

Len Shepherd

Yorkshire, UK
12722 posts

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"RE: Broken shutter on D7000"

Len Shepherd Gold Member Nikonian since 09th Mar 2003
Thu 13-Oct-11 01:27 PM

I have not experienced this type of problem in 12 years using Nikon - including 9 months with a D7000.
A minor but important issue to resolve is are you or is the retailer now dealing with Nikon?
A greater difficulty is how did the shutter blades get bent?
You said "They simply told the retailer that the shutter flaps were bent which implied that I must have bent/broke them when doing a sensor cleaning?".
I do not know what Nikon implied but my understanding is
1/ shutter blades do not get bent during shutter operation unless there is first a breakage of a shutter part
2/ if the blades are bent it is possible this happened from an external source - and this this is only likely to happen on a DSLR when the mirror is up and the shutter is open.
3/ Nikon build in several safety features to prevent damage during a sensor clean due to premature closing shutter blades perhaps trapping a cleaning swab. Not following the procedures is possible - with risk of damage to the shutter.
You mention the retailer showed you the shutter before sending it to Nikon - this seems to confirm the blades were bent before it was shipped to Nikon.
The implication is Nikon think the blades were not bent by a mechanical shutter fault - and therefore not covered by the warranty.
What is not clear is whether or not the shop accept Nikon's diagnosis. Nikon's diagnosis seems to be a shutter blade impact.
The best way to escalate the issue is to upgrade your complaint, possible in writing, by name, to a Nikon service manager, or director of the shop.

Photography is a bit like archery. A technically better camera, lens or arrow may not hit the target as often as it could if the photographer or archer does not practice enough.

Len Shepherd

This is a hot, active topic! Broken shutter on D7000 [View all] , Nocanrun , Sun 25-Sep-11 12:39 AM
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