In Annapolis, down on the foot of Main St, there was a camera shop. Bob's Coin, Stamp, and Gun, behind the Capitol Theater, had cameras, and he knew how to use them. On West St, in the 200 block, there was an Olan Mills that had cameras for sale. The dedicated camera shop had repair available. Late 1950's.
Wal-Martians, and Tarjets know all about the cash register, but little or nothing about what they sell. The gal at Best Buy is a Canon enthusiast, and knows a few things, but at the advanced amateur level. Mostly, it's caveat emptor. You have to do your homework.
The price of global and big box competition. Always the low price means always the low service.