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Sign the petition!

agitater

Toronto, CA
4527 posts

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"RE: Sign the petition!"

agitater Gold Member Donor Ribbon awarded for his very generous support to the Fundraising Campaign 2014 Nikonian since 18th Jan 2007
Sun 19-Feb-12 01:44 PM | edited Sun 19-Feb-12 01:55 PM by agitater

>Your whole tirade totally misses the point. My statement was
>in reference to the fact that it seems (at least from reading
>the petition) that Nikon's repair quality is arguably no
>better than that of well established and reputable independent
>shops. It seems thatNikon themselves often outsource the
>repairs to 3rd party facilities themselves, so it seems pretty
>hypocritical of them to cut off access to 3rd party repair
>shops.

I'm not missing any point at all. The petition itself is baseless and provides no evidence that Nikon's repair quality is generally poor. Implying that because grumpy, cranky strangers posting their uncorroborated complaints on a site is a reason to support uncertified, unauthorized repair facilities does not make sense on any level.

>Reading angry tirades of consumers is one thing, but even many
>well known and respected photographers (such as Thom Hogan)
>have been vocally critical of Nikon's "official"
>after-sales support.

But Hogan has not criticized any claimed incompetence on Nikon's part. Nikon can prove beyond doubt that its overall service quality is very good indeed. Nikon and other similar companies are not going to react to some throng of cranks who are put out that they soon won't be able to buy Nikon parts cheaply (in some cases to resell at prices which undercut Nikon and its retail channel sales). There are several reasons for this cutoff, not just Nikon's single, public assertion of camera complexity.

>These are bold claims, and unless you have proof, carry no
>weight. You condemn the petition for making assumptions with
>no concrete evidence, and one paragraph later you do the very
>same. Except the petition actually has provided some
>corroborating information, whereas you have provided none.

Not so. The petition provides nothing but the whining, crying claims of far too many people who, if you have any experience in customer service at all you'll recognize, either tried to game the system and lost or who approached a service problem with anger and indignation and ended up being poorly served. No moderate income service technician or service counter staff or customer support staff should have to put up with the nonsense, rudeness and outright lies thrown at them by a certain percentage of so-called customers. Thinking otherwise is unrealistic.

Of course I also stated that Nikon can do better. That's no contradiction in terms at all, merely a reality. But because Nikon, like all other companies, can still do better is no reason to demand support for uncertified, nonauthorized service centers. One thing has nothing to do with the other.

I only corroborate my opinions with real events that have taken place in front of me. I base my opinions as well on my own personal experiences with Nikon Canada, Nikon USA and Nikon UK. I also base my opinions on the first hand experiences of people whom I personally know who are also Nikon shooters and who've made use of Nikon Canada and Nikon USA service. Several friends of mine shoot Canon - two are pros in the UK, one is an amateur photographer in Canada. The experience with the Canon Canada service center just west of Toronto has been perfectly decent. Several cameras serviced, sometimes for warranty issues, more recently for after warranty paid service. No problems. Ditto for the experiences of the other two at the Canon UK service center in Elstree and the authorized third-pary service center in Glasgow (I think it's A.J.Johnstone & Co.).

Everything else, to me, is unsupported heresay just like the bulk of ill-tempered, occasionally bigoted and always misspelled, misstated and cranky allegations posted on complaint sites. Take all that maundering nonsense with a huge grain of salt. Above all else, I suggest not making petition decisions based on such nonsense. Of course there are accurate complaints which show up in and amongst the chaff on complaint forums, sites and threads. I've stated repeatedly now that I don't think or believe that any Nikon service center is perfect. Figuring out which complaint is which, though, is essentially impossible. Again in my opnion, implying that uncertified, unauthorized third-party repair shops will somehow help the situation is not logical at all.

I think my view is balanced, that it supports Nikon's efforts to improve (not hinder) service quality and access to good quality service, and that my view is also quite realistic and well supported where complaint sites, threads and forums are concerned.

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Howard Carson

This is a hot, active topic! Sign the petition! [View all] , gbowen Gold Member , Fri 17-Feb-12 05:15 PM
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