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Replytoken

Seattle, US
1227 posts

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"RE: Ballhead advice"

Replytoken Registered since 08th Mar 2008
Wed 23-Jan-13 03:43 PM

Ernesto,

While I do not want to dwell on similar experiences that I had with RRS customer service when I was ordering some plates over a year ago, I do think that customer service is an important component when deciding on what equipment to purchase. On that note, I had reasonably good service and support from Markins when I purchased a ballhead, and had exceptional service from Wimberley when purchasing a Sidekick. Mike at Wimberley was so great to work with, and was very helpful when I had specific questions about using their Sidekick with a specific body/lens combination. Its not that I would not buy something from RRS in the future, as many of their products are well made, but I would certainly look first to those other quality manufacturing companies that offer good customer service. I have not purchased anything from Feisol, but I hear they also have good customer service, at least from their US distributor.

--Ken

A topic tagged as having a question Ballhead advice [View all] , danmacinSD , Fri 18-Jan-13 04:24 PM
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