Funny I was told the same thing when I complained about exposure and soft image problems. The thing that gets my blood boiling is that they went out of their way to say that no one else complained about this problem. It's like that's the line they are to use when someone calls about this problem. Seems they are dealing with this problem by not admitting it. They tried to blame it on the CF card. Which was tested and approved by their own people. I ask to speak with a supervisor and filed a complaint and got a Case #on this problem. You know the problem that no else is complaining about.