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Problems with NEF files from D800

bobcooley

New York, US
30 posts

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bobcooley Silver Member Nikonian since 24th Apr 2009
Wed 11-Apr-12 07:01 PM

I've run into an interesting problem, and I wonder if anyone else has had this issue.

I have Adobe Raw 6.7 installed (on both an XP and a WIN 7 machine), and I can open NEF files from the D800 that come off of my CF card, but all the NEF files from my SD card will not open in Adobe Raw (in Photoshop, or in Lightroom 4).

I get an error stating that Adobe RAW doesn't support that camera model. But again, ONLY on the SD card, not on the CF...

The SD card is a Lexar 32gb Class 10.

I do format my SD card in-camera in between uses.

Strangely, Capture 2 will open the NEF files fine, but I can't do as much with that tool as the Adobe RAW converter...

any thoughts would be appreciated.

thanks!

/Bob

bobCooley
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yellowz

Nanzdietschweiler, DE
178 posts

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#1. "RE: Problems with NEF files from D800" | In response to Reply # 0

yellowz Registered since 05th Sep 2009
Wed 11-Apr-12 09:21 PM

Only thing I can think is that your card reader doesn't support the class 10 card? That is assuming you're taking the cards out of the camera and not using the USB cable attached to the camera. Otherwise I have no clue... Be sure and let us know what you come up with.

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bobcooley

New York, US
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#2. "RE: Problems with NEF files from D800" | In response to Reply # 1

bobcooley Silver Member Nikonian since 24th Apr 2009
Fri 13-Apr-12 11:26 AM

>Only thing I can think is that your card reader doesn't
>support the class 10 card? That is assuming you're taking the
>cards out of the camera and not using the USB cable attached
>to the camera. Otherwise I have no clue... Be sure and let
>us know what you come up with.

Thanks for the reply - My card reader works with Class 10 Cards. In fact, I CAN open the NEF files in Nikon Capture, but not with any Adobe RAW products....

bobCooley
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af4nc

Yardley, US
3194 posts

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#3. "RE: Problems with NEF files from D800" | In response to Reply # 0

af4nc Registered since 07th Jul 2007
Wed 11-Apr-12 09:55 PM

There was a different ACR update. I got the info off this forum, the file you got doesn't work. Mi don't have the info, maybe someone else will chime in with the info

Tom MILLS
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Ferguson

Cape Coral, US
5751 posts

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#4. "RE: Problems with NEF files from D800" | In response to Reply # 0

Ferguson Silver Member Fellow Ribbon awarded for the generous sharing of his high level expertise in the spirit of Nikonians Nikonian since 19th Aug 2004
Wed 11-Apr-12 10:47 PM

I've read both SD and CF card images with Lightroom 4 which is basically the same ACR 6.7RC.

Comments welcomed on pictures: Http://captivephotons.com

platinumjstrain

Indianapolis, US
43 posts

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#5. "RE: Problems with NEF files from D800" | In response to Reply # 0

platinumjstrain Gold Member Nikonian since 24th Apr 2007
Fri 13-Apr-12 12:08 PM

My problems are similar, but different, from yours. I have had no problems opening NEF files from my D800 in Lightroom 4, but even though I downloaded ACR 6.7, I cannot open them in Photoshop CS 6 (Beta). In addition, even though I have deleted, reloaded and updated NX 2, I cannot open them in that program either. My D800 is configured to put the raw files on the CF card and jpgs on the SD card. Obviously, I have a backup way to work on the raw files, but this is frustrating.

1noless

Denver, US
43 posts

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#6. "RE: Problems with NEF files from D800" | In response to Reply # 5

1noless Registered since 27th Oct 2004
Tue 17-Apr-12 04:08 PM

I have a similar issue, and I can not figure out how or why it happened.

I did a newborn shoot recently using the D800 and a D7000. None of the D800 NEF's could be imported into Lightroom 4. LR4 wouldn't even show the import preview image (it says "Preview unavailable for this file"). All the photos were shot in RAW, and I did not use LiveView during the shoot (as I heard that can also cause a problem).

I also tried to open the files in PhotoShop CS5. I even installed the latest RAW converters. Finally, I installed the CaptureNX CD that came with the D800 hoping that would help. It was able to read and open the RAW files, but CaptureNX's editing options are confusing to say the least.

So I tried to save the NEF files from within CaptureNX without making any changes to them, but CaptureNX couldn't save the NEF files either. I have no way of getting those RAW files into Lightroom or PS.

By the way, I used the D800 at a wedding a few weeks ago, and all the RAW photos (on a 32GB CF card) came over just fine. Hmmm... I'll have to see if maybe the 8GB CF cards could have caused the problem.

I've been reluctant to use the D800 for important jobs until I figure out what happened.

If you're interested in helping, here's a link to one of the NEF files - http://onefocustree.com/blog/_FT82938.NEF

Thanks for your help.

Bernard


bobcooley

New York, US
30 posts

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#7. "RE: Problems with NEF files from D800" | In response to Reply # 6

bobcooley Silver Member Nikonian since 24th Apr 2009
Tue 17-Apr-12 06:12 PM

Bernard,

My experience with CaptureNX was the same as well - it opened the files (though as much smaller files) - but I could not save as NEF from the program.

Did you have the problem from files saved to a CF card, or a SD card?

files off of my CF card are fine, and I have 1 SD card that seems to work, but 2 SD cards are exhibiting this issue.



>I have a similar issue, and I can not figure out how or why
>it happened.
>
>I did a newborn shoot recently using the D800 and a D7000.
>None of the D800 NEF's could be imported into Lightroom 4. LR4
>wouldn't even show the import preview image (it says
>"Preview unavailable for this file"). All the photos
>were shot in RAW, and I did not use LiveView during the shoot
>(as I heard that can also cause a problem).
>
>I also tried to open the files in PhotoShop CS5. I even
>installed the latest RAW converters. Finally, I installed the
>CaptureNX CD that came with the D800 hoping that would help.
>It was able to read and open the RAW files, but CaptureNX's
>editing options are confusing to say the least.
>
>So I tried to save the NEF files from within CaptureNX without
>making any changes to them, but CaptureNX couldn't save the
>NEF files either. I have no way of getting those RAW files
>into Lightroom or PS.
>
>By the way, I used the D800 at a wedding a few weeks ago, and
>all the RAW photos (on a 32GB CF card) came over just fine.
>Hmmm... I'll have to see if maybe the 8GB CF cards could have
>caused the problem.
>
>I've been reluctant to use the D800 for important jobs until I
>figure out what happened.
>
>If you're interested in helping, here's a link to one of the
>NEF files - http://onefocustree.com/blog/_FT82938.NEF
>
>Thanks for your help.
>
>Bernard

bobCooley
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mikesrc

OKLAHOMA CITY, US
299 posts

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#8. "RE: Problems with NEF files from D800" | In response to Reply # 7

mikesrc Registered since 03rd May 2009
Tue 17-Apr-12 06:45 PM

Simple shoot JPEG. I use DXO for my raw stuff.

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mkaplan

Kitchener, CA
94 posts

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#9. "RE: Problems with NEF files from D800" | In response to Reply # 6

mkaplan Gold Member Nikonian since 04th Apr 2012
Tue 17-Apr-12 10:23 PM | edited Tue 17-Apr-12 10:24 PM by mkaplan

I downloaded your NEF file. I could not open it in CS5. I was able to open it in ViewNX2 that came with the camera. I tried to open it with RAWDigger (a RAW file analyzer) and that too did not recognize the file.

I ran WinHex (a hex editor) to see the difference between one of my files and yours. I have no idea if this is it or not and have nothing to compare it to but there is a major difference. I wonder if for some reason your camera has either different firmware or something else that is different. I cannot see this as being just because you went to SD over CF. This may actually mean nothing but here is the beginning of the 2 files. This is just the ASCII portion.

This is your file
00000000 MM * þ
00000020   x R
00000040 X
00000060 j lJ
00000080 x
000000A0 á v ~
000000C0 ( 1
000000E0 † 2 œ ; % ° J
00000100 Ö â ¼   ‚˜
00000120 7 ²‡i þ
00000140 ê’ NIKON CO
00000160 RPORATION NIKON D800 L ,
00000180 , Nikon Transfer 1.1 W  2012
000001A0 :04:13 16:38:04
000001C0 0 ž
000001E0 8 ÿ ÿ
00000200 ÿ <?xpacket begi
00000220 n="" id="W5M0MpCehiHzreSzNTcz
00000240 kc9d"?> <x:xmpmeta xmlns:x="adob
00000260 e:ns:meta/" x:xmptk="Public XMP
00000280 Toolkit Core 3.5"> <rdf:RDF x
000002A0 mlns:rdf="http://www.w3.org/1999
000002C0 /02/22-rdf-syntax-ns#"> <r
000002E0 d escription rdf:about=""
00000300 xmlns:MicrosoftPhoto="ht
00000320 tp://ns.microsoft.com/photo/1.0"
00000340 > <MicrosoftPhoto:Ratin
00000360 g>0</MicrosoftPhoto:Rating>
00000380 </rd escription> </rdf:RD
000003A0 F> </x:xmpmeta>


Mine (you can see my name in it)
00000000 MM * þ
00000020   x `
00000040 h
00000060 | „
00000080 x
000000A0 á ˆ
000000C0 ( 1
000000E0 ˜ 2 ¤ ; % ¸ J
00000100 à ì ¼ ‚˜
00000120 7 ‡i hˆ%
00000140 r T’
00000160 NIKON CORPORATION NIKO
00000180 N D800 , , Ver.1.00
000001A0 2012:04:14 05:48:53 Michael
000001C0 Kaplan
000001E0 p„ pü qà ÿ
00000200 ÿ ÿ <?xp
00000220 acket begin="" id="W5M0MpCehi
00000240 HzreSzNTczkc9d"?><x:xmpmeta xmln
00000260 s:x="adobe:ns:meta/"><rdf:RDF xm
00000280 lns:rdf="http://www.w3.org/1999/
000002A0 02/22-rdf-syntax-ns#"></rdf:RDF>
000002C0 </x:xmpmeta>

This may not have anything to do with your problem but I would guess ACR looks at a part of the file that is an identifier to know how to read that file. If as an example it expects (as in my file) "NIKON CORPORATION NIKON D800" but instead it gets "NIKON CORPORATION NIKON D800 L" it could mean 2 different things. Even the spacing could make a difference. It also could just be the method or program you used to take the RAWs off the card.

Hmmm I wonder... What do you people think?

Michael Kaplan
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mikesrc

OKLAHOMA CITY, US
299 posts

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#10. "RE: Problems with NEF files from D800" | In response to Reply # 9

mikesrc Registered since 03rd May 2009
Wed 18-Apr-12 12:34 AM

More complex than I want to mess with. I Shoot JPEG and open my raw with DXO works fine!! In other words KESS always works!!

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bobcooley

New York, US
30 posts

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#11. "RE: Problems with NEF files from D800" | In response to Reply # 9

bobcooley Silver Member Nikonian since 24th Apr 2009
Wed 18-Apr-12 09:14 PM

Michael,

Interesting - I'll have to try this on 2 of my NEFs (one working and one not) and see if there I come up with a similar result.

Thanks for the insight!

bobCooley
photographer | communicationsStrategist
nyc/miami


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1noless

Denver, US
43 posts

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#12. "RE: Problems with NEF files from D800" | In response to Reply # 11

1noless Registered since 27th Oct 2004
Wed 18-Apr-12 09:57 PM

Thanks Mark, for taking a look at the NEF files.

Interesting thing just happened a few minutes ago while testing a CF card. While importing NEF files into LR4 from my D700 (Yes, I have a D700, and a D300 too), some of the files displayed during the import preview showed "Preview unavailable for this file". I ejected the CF card, and reinserted the card. The files showed the message briefly, but then successfully displayed the previews and successfully imported.

I did notice that there were a few files from my D300 on the card as well. Has anyone ever used one card in multiple cameras (without formatting he card first)?

I know Bob said he formatted his card before using it, but I'm going to try some testing with multi-camera files on a card. Then I'll test my hi-capacity cards, as well as my card readers to try and recreate the issue.

Bernard

raguin

Medford, US
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#13. "RE: Problems with NEF files from D800" | In response to Reply # 12

raguin Silver Member Nikonian since 20th Nov 2006
Thu 19-Apr-12 10:34 PM | edited Thu 19-Apr-12 10:35 PM by raguin

I cannot help you with your problem witht your D800. I am still waiting for mine.

However I have used the same card with two different cameras without erasing the previous pictures and I have never had any problem. The cameras in question are the D300 and the D700.

Just my two cents worth.

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bobcooley

New York, US
30 posts

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#14. "RE: Problems with NEF files from D800" | In response to Reply # 9

bobcooley Silver Member Nikonian since 24th Apr 2009
Thu 19-Apr-12 01:31 AM

Michael,

what program did you use to transfer the file?

Bernard used Nikon Transfer 1.1 (see the data in your post)

I used Nikon Transfer 1.5.1 and got corrupt files.

Using Nikon Transfer 2 seems to work, though...

bobCooley
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robsb

San Jose, US
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#15. "RE: Problems with NEF files from D800" | In response to Reply # 6

robsb Platinum Member Fellow Ribbon awarded for his expertise in CNX2 and his always amicable and continuous efforts to help members Laureate Ribbon awarded for winning in the Best of Nikonians 2013 images Photo Contest Donor Ribbon awarded for his enthusiastic and repeated support to the Fundraising Campaign 2014 Donor Ribbon awarded for his generous support to the Fundraising Campaign 2015 Nikonian since 23rd Aug 2006
Wed 18-Apr-12 10:27 PM

Bernard I downloaded your file on my Windows 7 64 bit i7 2600K 16 GB system and it opened immediately in Capture NX2.3.1 64 bit. I then tried to resave the NEF to my desktop and changed the name and it started the save process but failed with an Alert 7 saying it could not save the file. But I also notices something very strange. There was no Development section showing for the file. Normally this only happens if you open a TIFF or a JPEG file in CNX2. Did this file come directly from the camera or did you process it in LR or another Adobe product first? So what I am suspecting is you either have a corrupt file or you have a JPEG or TIFF file that has been taged as a NEF.

Bob Baldassano
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camera"

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1noless

Denver, US
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#16. "RE: Problems with NEF files from D800" | In response to Reply # 15

1noless Registered since 27th Oct 2004
Wed 18-Apr-12 10:34 PM

The NEF file was copied directly from the CF card to my computer using a card reader. The next day I tried to import it into LR from the computer, and that's when I noticed the issue.

I believe the CF card was an 8GB or 32GB Lexar Pro 400X card.

Bernard

bobcooley

New York, US
30 posts

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#17. "RE: Problems with NEF files from D800" | In response to Reply # 16

bobcooley Silver Member Nikonian since 24th Apr 2009
Thu 19-Apr-12 01:24 AM | edited Thu 19-Apr-12 11:45 AM by bobcooley


***I think i found the culprit!***

Bernard,

In looking at the data in the code that Michael provided, it looks like you imported your images with Nikon Transfer.

I was doing the same.

I transferred files via Nikon Transfer 1.5.1

It looks like you used Nikon Transfer 1.1

Files that I transfer from my SD card via Nikon Transfer 2 (part of ViewNX 2 ) open fine in Adobe Raw 6.7 - so Nikon Transfer versions before 2 seem to be corrupting the files in transfer.

I tried loading those (corrupted) files back onto an SD card and running them through Nikon Transfer 2, but it doesn't recognize the files.

NOT happy.


>The NEF file was copied directly from the CF card to my
>computer using a card reader. The next day I tried to import
>it into LR from the computer, and that's when I noticed the
>issue.
>
>I believe the CF card was an 8GB or 32GB Lexar Pro 400X card.
>
>
>Bernard

bobCooley
photographer | communicationsStrategist
nyc/miami


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1noless

Denver, US
43 posts

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#18. "RE: Problems with NEF files from D800" | In response to Reply # 17

1noless Registered since 27th Oct 2004
Thu 19-Apr-12 01:51 PM

Ok, I updated NikonTransfer to 1.5.3 (newest version). Yaayy! I hope that resolves the issue.

Just so you know, I've been able to open other D800 NEF files in Photoshop CS5, just not the ones that were apparently corrupted. So maybe the old version of NikonTransfer was the culprit.

I just wish I had the orginal NEFs still on the card.

Thanks so much for taking the time to help me.

Bernard


>
>***I think i found the
>culprit!***

>
>Bernard,
>
>In looking at the data in the code that Michael provided, it
>looks like you imported your images with Nikon Transfer.
>
>I was doing the same.
>
>I transferred files via Nikon Transfer 1.5.1
>
>It looks like you used Nikon Transfer 1.1
>
>Files that I transfer from my SD card via Nikon Transfer 2
>(part of ViewNX 2 ) open fine in Adobe Raw 6.7 - so Nikon
>Transfer versions before 2 seem to be corrupting the files in
>transfer.
>
>I tried loading those (corrupted) files back onto an SD card
>and running them through Nikon Transfer 2, but it doesn't
>recognize the files.
>
>NOT happy.
>
>
>>The NEF file was copied directly from the CF card to my
>>computer using a card reader. The next day I tried to
>import
>>it into LR from the computer, and that's when I noticed
>the
>>issue.
>>
>>I believe the CF card was an 8GB or 32GB Lexar Pro 400X
>card.
>>
>>
>>Bernard
>

dhmiller

US
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#19. "RE: Problems with NEF files from D800" | In response to Reply # 15

dhmiller Silver Member Donor Ribbon awarded for his support to the Fundraising Campaign 2014 Nikonian since 19th May 2009
Wed 18-Apr-12 11:39 PM

Same on the Mac - exactly - NX2 opens, won;t save. CS6 won;t open.
Dennis

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bobcooley

New York, US
30 posts

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#20. "RE: Problems with NEF files from D800" | In response to Reply # 19

bobcooley Silver Member Nikonian since 24th Apr 2009
Thu 19-Apr-12 01:28 AM

>Same on the Mac - exactly - NX2 opens, won;t save. CS6 won;t
>open.
>Dennis

CS6 wont open it, because it uses Adobe Raw 7 (which doesn't work with D800 NEFs) - however the earlier beta (6.7) with CS5 will work.

I know, doesn't make any sense in the version numbers, but 7 was actually released as part of the photoshop CS6 beta BEFORE the 6.7 Adobe Raw came out...

bobCooley
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gorji

Jamesville, US
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#21. "RE: Problems with NEF files from D800" | In response to Reply # 20

gorji Registered since 07th Jan 2007
Thu 19-Apr-12 09:05 AM

BobCooley: Can you please send me a NEF file?
I want to see if I can help you.
I have a iMAC and use LR4.

Gorji
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gorji

Jamesville, US
311 posts

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#22. "RE: Problems with NEF files from D800" | In response to Reply # 20

gorji Registered since 07th Jan 2007
Thu 19-Apr-12 09:05 AM | edited Thu 19-Apr-12 09:09 AM by gorji

BobCooley: Can you please send me a NEF file?
I want to see if I can help you.
I have a iMAC and use LR4 and do use a lexar card reader with a generic usb cable. I do NOT use any Nikon Software. I import directly into LR and go to DNG file format. I discard the raw files. I realize this is controversial but I think it makes sense to me. In any even I will try to help you with the NEF file and report back.

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bobcooley

New York, US
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#23. "RE: Problems with NEF files from D800" | In response to Reply # 22

bobcooley Silver Member Nikonian since 24th Apr 2009
Thu 19-Apr-12 06:34 PM

Gorji,

Thanks for your kind offer - I've uploaded a zip file with 3 NEFs in it

1) Transferred using Nikon Transfer NX1 (corrupted file)

2) Tranferred using Nikon Transfer NX2 (Good File)

3 Dragged and dropped directly from card (Good File)

Here is the link for anyone who wants to see if they can figure out the riddle of files transferred with NX1

http://filepost.com/files/2b3meb12/NEF-Test.zip/

Cheers!

/Bob



>BobCooley: Can you please send me a NEF file?
>I want to see if I can help you.
>I have a iMAC and use LR4 and do use a lexar card reader with
>a generic usb cable. I do NOT use any Nikon Software. I
>import directly into LR and go to DNG file format. I discard
>the raw files. I realize this is controversial but I think it
>makes sense to me. In any even I will try to help you with the
>NEF file and report back.
>
>Gorji
>http://galleries.gorji.com

Visit
>my
>Nikonians gallery>.


bobCooley
photographer | communicationsStrategist
nyc/miami


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gorji

Jamesville, US
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#24. "RE: Problems with NEF files from D800" | In response to Reply # 23

gorji Registered since 07th Jan 2007
Thu 19-Apr-12 11:28 PM

Will do it in the morning. I was travelling all day today.

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LuisGonzalezLT

Macedonia, US
971 posts

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#25. "As far as formatting cards" | In response to Reply # 0

LuisGonzalezLT Silver Member Nikonian since 04th Nov 2005
Thu 19-Apr-12 10:57 PM

This may fly in the face of what alot of people are saying but from day one of going digital with a Fuji S2 Pro I have always formatted every card I use in the PC I tend to read it with. I have never formatted a card in-camera. I have had zero problems reading any cards in either the PC I tend to use them with or my laptop ( on where I do not format the cards ). This has been true for my Fuji S2 Pro, S3 Pro, D70S, D200, D40X, D50, D90, D300, D300S, D700, D3, D7000, and various Canon and Fuji Point & Shoots. I know it's contrary to what most everyone says to do but it has always worked 100% for me.

I am on Windows PC's and when I get a new card ( CF or SD or XD, etc ) I first do a full format on it in the PC. From that point forward do the shoot and dump the card contents to the PC with a card reader after getting it out of the camera and then I just do a quick format on it. It has always worked 100% for me and it's been 9 years now.

Luis Gonzalez
Everlasting Photography, Inc.

bobcooley

New York, US
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#26. "RE: As far as formatting cards" | In response to Reply # 25

bobcooley Silver Member Nikonian since 24th Apr 2009
Fri 20-Apr-12 12:47 AM

Thanks for the reply, but formatting isn't the issue...

The problem has to do with Nikon Transfer NX1 being incompatible with D800 NEF files

bobCooley
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gorji

Jamesville, US
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#27. "RE: As far as formatting cards" | In response to Reply # 26

gorji Registered since 07th Jan 2007
Fri 20-Apr-12 08:54 AM

Hi:

Here are the results of my test from the files downloaded:

PREVIEW:
I was able to open GOOD files with Preview
I was NOT able to open BAD file with Preview ("The file “BAD_Transferred-NikonTransfer1.NEF” could not be opened.") is the error message I get.

LIGHTROOM 4
I was NOT able to open the BAD file with LR; even a preview would not show.
I was able to open the GOOD files with LR

I did similar testing with Photoshop Elements 10 and Adobe Camera Raw Converter 6.6 which I downloaded.

I know this does not shed any light but the file is corrupt or gets corrupted with using Transfer NX1. In my opinion, Nikon Software is not up to par with others like aperture and adobe LR. They just don't put as much effort into it as they do with their cameras and optics.

So if its an option, I would avoid Nikon software all together.

Sorry I was not able to find your answer.

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bobcooley

New York, US
30 posts

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#28. "RE: As far as formatting cards" | In response to Reply # 27

bobcooley Silver Member Nikonian since 24th Apr 2009
Fri 20-Apr-12 11:01 AM

Gorji,

Thanks! This was actually very helpful - it confirms my tests, and having someone else find the same results is a good confirmation that I'm on the right track.

bobCooley
photographer | communicationsStrategist
nyc/miami


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1noless

Denver, US
43 posts

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#29. "RE: As far as formatting cards" | In response to Reply # 28

1noless Registered since 27th Oct 2004
Fri 20-Apr-12 01:17 PM

Thank you everyone for taking time help. I really appreciate it.

Bernard

gorji

Jamesville, US
311 posts

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#30. "RE: As far as formatting cards" | In response to Reply # 28

gorji Registered since 07th Jan 2007
Fri 20-Apr-12 07:09 PM | edited Fri 20-Apr-12 07:18 PM by gorji

Quite welcome.
I really think that this is a software issue and not a hardware issue. I'm sorry I cannot be more helpful. I did try to open the image with Preview and Photoshop Elements 10 (both updated)again looking at the Utility Console. Console give the error messages in computer language. Below is the image of the Console with its error messages.

Now I leave the interpretation to the experts but reading thru you can get a hint of what is going on.


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