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wesmannmsu

US
302 posts

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wesmannmsu Silver Member Nikonian since 19th Mar 2011
Fri 16-Nov-12 03:28 PM

I finally send in my D800e with the Focus Issue (left side)

The initial estimate said, free. Now, after "re-evaluating" they says its caused by impact damage and my warranty is void.

I know that is BS, that camera was in perfect physical shape.

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nwcs

Knoxville, US
7030 posts

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#1. "RE: Impact Damage" | In response to Reply # 0

nwcs Awarded for his in-depth knowledge in various areas, including Landscape and Wildlife Photography Registered since 15th Jan 2006
Fri 16-Nov-12 04:35 PM

That's unfortunate. Hopefully you'll be able to overcome their customer service fortress.

RECONLEY

Marietta, US
571 posts

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#2. "RE: Impact Damage" | In response to Reply # 0

RECONLEY Silver Member Nikonian since 18th Jun 2012
Fri 16-Nov-12 07:44 PM

I assume you shipped the body to Nikon and knowing the ability of some of the shippers to bounce your box a few times while it is in transit it could have impact damage when it arrived. I would just file a claim with the shippers insurance carrier using Nikon's report that the body had experienced impact damage as documentation.

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aay

CA
172 posts

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#3. "RE: Impact Damage" | In response to Reply # 2

aay Registered since 11th Jul 2010
Fri 16-Nov-12 10:25 PM

This might not be as easy as it sounds. My camera's first time to service I was told to pay (for defective still under warranty D800) and it ended up being $180 for shipment - insurance only works if carrier personnel packs everything according to their rules.

Hopefully OP has bought this insurance and has followed all carrier procedures. In any case this is not going to be a fun experience. Sorry.

Alex
http://www.yermakov.net

RRRoger

Monterey Bay, US
3373 posts

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#4. "RE: Impact Damage" | In response to Reply # 2

RRRoger Silver Member Fellow Ribbon awarded for his long history of demonstrated excellence and helping other members with equipment, technique and DSLR video in the true Nikonians spirit. Charter Member
Sat 17-Nov-12 02:36 AM

I've had two bad experiences with "impact damage".
First was 10 years ago when I sent my camera to El Segundo for a "free" cleaning.
Dust on the outside does not impact the camera.
At that time there were many others of us that were asked to pay
so I think it was a management scam.
I had to resend the camera to Melville because they messed up all the adjustments in California.
It came back from New York better than new (no charge).

Second is when I sent my 70-200 in for adjustment.
There was so much impact from shipping that the filter and end element were broken.
When I put in a claim against the insurance I paid extra for,
USPS said the camera was sent for repair therefore it must have been broken before hand and refused payment.
I would never send anybody broken glass (even if I hated them).

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wesmannmsu

US
302 posts

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#5. "RE: Impact Damage" | In response to Reply # 0

wesmannmsu Silver Member Nikonian since 19th Mar 2011
Tue 20-Nov-12 05:49 PM

I was told I would get pictures of the damage, but now its being shipped back and I never received the images.

That seems very odd, how do they justify "impact damage" now? and I specifically requested the images.





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aay

CA
172 posts

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#6. "RE: Impact Damage" | In response to Reply # 5

aay Registered since 11th Jul 2010
Tue 20-Nov-12 07:07 PM

Unbelievable! It is almost as if you have to videotape the whole process of packing the item and sending it in. Otherwise there is no way to prove anything

Hopefully you will get something out of them. Which location was that?

Alex
http://www.yermakov.net

wesmannmsu

US
302 posts

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#7. "RE: Impact Damage" | In response to Reply # 6

wesmannmsu Silver Member Nikonian since 19th Mar 2011
Thu 22-Nov-12 01:33 AM

Melvile

I dont like this, they can say anything they want and not back it up in anyway.

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icslowmo

Surprise, US
613 posts

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#8. "RE: Impact Damage" | In response to Reply # 7

icslowmo Registered since 01st Jan 2012
Thu 22-Nov-12 02:10 AM

Sorry to hear about this.... I've used El Segundo a couple of times for the D7000 I had, each time I personally dropped the camera off so as to avoid any shipping issues like this..... I have thought about sending in my D800E for the left side focus issue but haven't had it bother me enough to do it. I try not to use the left side points much. Anyways let us know what comes back in the mail... maybe a couple pics of the box un-opened and then opened so you have proof of the condition you received the camera in.....

Wow, seems Nikon has been dropping the ball a little with customer service lately for some reason......

Chris

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Visit my Nikonians gallery.

G