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KEH seem screwed up

mklass mklass

Is from: Bremerton, US
14581 posts

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mklass Platinum Member As a semi-professional involved in all manner of photographic genres including portraiture, ... Ribbon awarded for his generous support to the Fundraising Campaign 2014 Ribbon awarded for his most generous donation in 2017 Ribbon awarded for his very generous support to the 2017-2018 fundraising campaign Nikonian since 08th Dec 2006
Sat 13-Nov-21 11:44 AM
I recently sent 4 items to KEH that I want to sell. They original quotes were decent, but, of course, not what I thought I could sell the items for, nor more than 60% of what KEH offers similar items for sales. I just wanted to do this the easy way.

The items were delivered to KEH last Monday. On Thursday I get a text with a link for the offer on two of the items. These items were like-new, as I had only used them about twice, and kept them in a humidity controlled cabinet. They included all the original accessories and the box. The KEH offer was 15% less than their original quote.

There was no explanation for why the offer was lowered, not any information on how they graded the items. The only way to get more information was to send a reply asking for one of their representatives to call me. I did so, and received an E-mail from them saying I should call them.

Today, I received another text with a link to a quote. I expected this to be the other two items. And while the reference number was different, it was for the same two items that they already quoted on at the same reduced value.

When I log into KEH web site to check my account info, there is no way to call up their offers, the only thing I can see related to this is their original quote.

I have bought from KEH many times, and their service is very good when buying. I have sold a few items over they years with mixed results. But this latest series of events lead me to think they are not reputable when selling them gear.

Mick
"The difference between a professional photographer and other photographers is the pro doesn't show you the bad shots."

Web Site: http://www.mickklassphoto.com
My Nikonians Galleries: https://images.nikonians.org/galleries/showgallery.php/cat/500/ppuser/117796

See my portfolio.

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