"Repair Questions" Wed 01-Aug-12 04:44 PM by wesmannmsu
Now that Nikon is about to announce an advisory (next couple weeks) on the D800/e, and a defined procedure seems to be in place at the local repair facilities, I have decided to send in my D800 and D800e for left side focus issues and have a couple questions for the long time members here.
1.) Since I am NOT a pro, I can be without all my equipment for several weeks, I am wondering if I should send in all my lenses as well to have them calibrated to the bodies?
2.) Which are the preferred facilities? Anyone have any bad experiences anywhere?
3.) I can not seem to locate two of the yellow slips that came with certain lenses, how do I replace them?
#1. "RE: Repair Questions" In response to Reply # 0 Sat 04-Aug-12 02:00 PM by slothead
Wes, I'll take a shot at these, although I don't consider myself an expert - far from it, but I also suspect you will get other inputs from those more knowledgable than myself.
I would not send both cameras in at the same time so you can have one to use while waiting. I didn't know that the Nikon folks would calibrate lenses to bodies without fee (as opposed to having your focus corrected under warranty), but then I have absolutely no experience with this particular subject.
I understand that there are two facilities: one in Melville, NY and one in Huntington Beach, CA. I would send to NY, but only because I am in Maryland. I don't know which is closer to Minnesota. I have not heard of any "bad" experiences with either.
If you registered your Nikon products online, I don't think you need the yellow warranty slips.
#2. "RE: Repair Questions" In response to Reply # 0
St Petersburg, RU
Do you have any evidence of such an announcement from Nikon? Did they release a pre-release statement about a future release? That is not how Nikon has worked in the past. They will probably treat the early cameras with the data error as warranty repairs and those built and shipped after the beginning of July do not seem to be the problem, nor do most shipped before that period. If there was a design flaw that impacted every camera I would expect some sort of model-wide program to repair them but this is not that sort of problem. Stan St Petersburg Russia