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Subject: "D5100 and Lexar Platinum 11 SDHC memory card" Previous topic | Next topic
HelenB Registered since 13th Apr 2013Tue 25-Jun-13 09:48 PM
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"D5100 and Lexar Platinum 11 SDHC memory card"


Oamaru, NZ
          

Hi

I'm not sure if this is the right place to ask this question - but here goes.

When I purchased my D5100 in November last year, I also purchased a Lexar Platinum 11 16Gb memory card.

I've had no problems with it until 2 days ago. I'd taken some photos and was transferring them to my pc via a USB cable. Two of the photos appeared to have been 'cut in half' i.e. part of the photo appeared but the rest of the image was blank. When I looked at the individual images on the camera the problem photos appeared to be ok. But I did find one video that had a red cross showing instead of a thumbnail. If I click on the red cross I see a message that says 'cannot display this file'. If I try to delete the file I get a message saying "The memory card cannot be used. Card may be damaged. Insert another card"

I took more photos yesterday and when I transferred them to the pc 2 of them were only partly processed - again they looked as if they had been cut off while they were being processed.

I'll talk to the people at the shop where I purchased the camera and memory card - they aren't camera specialist so they probably won't be able to help with any technical support.

I want to keep taking photos but I don't want to risk using a dodgy memory card.

The Lexar website indicates that the Platinum 11 memory cards have a lifetime warranty but Lexar doesn't have an office in New Zealand.

Thank you for reading this

Helen

  

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Replies to this topic
Subject Author Message Date ID
Reply message RE: D5100 and Lexar Platinum 11 SDHC memory card
MEMcD Moderator
25th Jun 2013
1
Reply message RE: D5100 and Lexar Platinum 11 SDHC memory card
HelenB
25th Jun 2013
2
     Reply message RE: D5100 and Lexar Platinum 11 SDHC memory card
MEMcD Moderator
26th Jun 2013
3
          Reply message RE: D5100 and Lexar Platinum 11 SDHC memory card
grnzbra Silver Member
26th Jun 2013
4
               Reply message RE: D5100 and Lexar Platinum 11 SDHC memory card
HelenB
26th Jun 2013
5
                    Reply message RE: D5100 and Lexar Platinum 11 SDHC memory card
pjonesCET Gold Member
28th Jun 2013
6
                    Reply message RE: D5100 and Lexar Platinum 11 SDHC memory card
HelenB
28th Jun 2013
7
                    Reply message RE: D5100 and Lexar Platinum 11 SDHC memory card
grnzbra Silver Member
02nd Jul 2013
8
Reply message RE: D5100 and Lexar Platinum 11 SDHC memory card
Parker01
26th Mar 2014
9
Reply message RE: D5100 and Lexar Platinum 11 SDHC memory card
Beatkat Silver Member
28th Apr 2014
10

MEMcD Moderator In depth knowledge in various areas Nikonian since 24th Dec 2007Tue 25-Jun-13 10:53 PM
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#1. "RE: D5100 and Lexar Platinum 11 SDHC memory card"
In response to Reply # 0


US
          

Hi Helen,

Sorry to hear of your problem.

Sounds like the memory card is corrupted.

If you don't already have one, I would recommend getting a Memory Card Reader and use it to download your images to the computer. I always use a card reader to download the image files from the cards to the computer.

If that doesn't work:
Before you delete the files or format the card you can use Image Recovery software to recover the corrupted files.
Both Sandisk and Lexar have Image Recovery software available on their websites. You can purchase it though their site or buy one of their high end cards that include an activation code for the recovery software making it free.

After recovering the images you should format the card using your computer via a card reader. Then format the card in the camera before you capture another image.
If the problem persists, get a new card. Remember to format the new card in your camera before using it. Then always format the card in your camera after you have downloaded all of the images to your computer.

Best Regards,
Marty

  

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HelenB Registered since 13th Apr 2013Tue 25-Jun-13 11:49 PM
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#2. "RE: D5100 and Lexar Platinum 11 SDHC memory card"
In response to Reply # 1


Oamaru, NZ
          

Hi Marty

Thank you for your advice - it was really helpful. I do have a card reader. I bought it so that I could update the camera's firmware but I haven't worked out how to do that yet (another story for another day!!)

I just put the memory card into the card reader and plugged it into the USB drive on my pc. Oddly, it shows only half the recorded images that are on the card. I checked the "properties" of the card and there is at least 50% available so I'm not sure what's going on.

The corrupted photos aren't really worth recovering but I don't want any important/precious images getting the "chop". It seems that the shop from which I bought the camera and memory card will replace the card but I'd hate to have problems again with the same brand of card.

Cheers

Helen

  

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MEMcD Moderator In depth knowledge in various areas Nikonian since 24th Dec 2007Wed 26-Jun-13 01:30 AM
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#3. "RE: D5100 and Lexar Platinum 11 SDHC memory card"
In response to Reply # 2


US
          

Hi Helen,

Definetly sounds like a corrupted card.

Sandisk and Lexar are the top two brands of memory cards. Both make very reliable products. While anything electronic can fail at any time the odds are on your side.

I would exchange the card for a new one. Don't forget to format the new card in the camera before you use it.

Best Regards,
Marty

  

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grnzbra Silver Member Nikonian since 28th Sep 2011Wed 26-Jun-13 12:44 PM
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#4. "RE: D5100 and Lexar Platinum 11 SDHC memory card"
In response to Reply # 3


Springfield, US
          

I bought a high capacity card ad a photography show and had the same problem. It was the house brand of a local camera chain so they exchanged it without question. For a replacement I got a two new cards (I think they were SanDisk). Befor using it to take any real pictures, I put the camera in continuous mode and proceded to run out a thousand or so shots on each card to fill them up to be sure they were completely good. (I had tried this with the bad card and it sometimes failed a few shots into the run, sometimes a couple hundred shots and once at about 800 shots). So, if you don't feel comfortable with the card, you might want to try that.

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HelenB Registered since 13th Apr 2013Wed 26-Jun-13 10:03 PM
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#5. "RE: D5100 and Lexar Platinum 11 SDHC memory card"
In response to Reply # 4


Oamaru, NZ
          

>I bought a high capacity card ad a photography show and had
>the same problem. It was the house brand of a local camera
>chain so they exchanged it without question. For a replacement
>I got a two new cards (I think they were SanDisk). Befor using
>it to take any real pictures, I put the camera in continuous
>mode and proceded to run out a thousand or so shots on each
>card to fill them up to be sure they were completely good. (I
>had tried this with the bad card and it sometimes failed a few
>shots into the run, sometimes a couple hundred shots and once
>at about 800 shots). So, if you don't feel comfortable with
>the card, you might want to try that.

That's an excellent idea! I'll give it a go when I go into town and get my replacement card

Thanks

Helen

  

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pjonesCET Gold Member Nikonian since 11th Jul 2011Fri 28-Jun-13 12:27 AM
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#6. "RE: D5100 and Lexar Platinum 11 SDHC memory card"
In response to Reply # 5
Fri 28-Jun-13 12:27 AM by pjonesCET

Martinsville, US
          

Before destroying the information on the Card :

1) insert the card into computer by card reader or built in socket.
2) When Mounted create a Folder on desktop.
3) Then copy entire contents in to this folder.
4) Then you can either throw away or reformat the card.

From the others suggestions. I would seem to go along with deep-sixing (throwing away) the card.

Do the above after recovering your Pictures as described in the other post.

Phillip M Jones, CET
pjonescet@comcast.net
http://www.phillipmjones.net/

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HelenB Registered since 13th Apr 2013Fri 28-Jun-13 01:48 AM
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#7. "RE: D5100 and Lexar Platinum 11 SDHC memory card"
In response to Reply # 6


Oamaru, NZ
          

>Before destroying the information on the Card :
>
>1) insert the card into computer by card reader or built in
>socket.
>2) When Mounted create a Folder on desktop.
>3) Then copy entire contents in to this folder.
>4) Then you can either throw away or reformat the card.
>
>From the others suggestions. I would seem to go along with
>deep-sixing (throwing away) the card.
>
>Do the above after recovering your Pictures as described in
>the other post.

Thank you for that recommendation. I'll do as you've suggested.

Cheers

Helen

  

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grnzbra Silver Member Nikonian since 28th Sep 2011Tue 02-Jul-13 04:10 PM
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#8. "RE: D5100 and Lexar Platinum 11 SDHC memory card"
In response to Reply # 5


Springfield, US
          

This was meant as a suggestion about what to do with the a new card after you exchange the old card. If the old one's failed the only use for it is to try to recover what's on it. Once that's done, get rid of it. The suggestion was for checking out a new card because it was a new card that failed for me. Granted, it was a house brand card, but it still raised a question mark in my mind about any card. Before trusting several hundred pix that mean something and, perhaps, cannot be gotten again, to a part of the system that failed, I want to check out the new part that replaces it.

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Parker01 Registered since 26th Mar 2014Wed 26-Mar-14 11:37 AM
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#9. "RE: D5100 and Lexar Platinum 11 SDHC memory card"
In response to Reply # 0
Thu 27-Mar-14 03:02 AM by Parker01

US
          

Lexar Platinum 11 SDHC memory card is really very good storage media, however it may get damaged or corrrupted somehow and user become unable to access their files stored on it. I have faced same situation and then I tried Photo Recovery Software, which helped me completely and makes picture recovery possible without any loss. It recover and restore all lost or inaccessible files at me desired location in very less time. I am completely satisfied with its efficiency and result producing capacity. You should definitely try it once. For more Information Visit:- http://memory-cardrecovery.jpeg-recovery.org

  

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Beatkat Silver Member Nikonian since 27th Dec 2007Mon 28-Apr-14 03:48 AM
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#10. "RE: D5100 and Lexar Platinum 11 SDHC memory card"
In response to Reply # 9


Oxford, US
          

I know this is an old thread, but surprised no one suggested sending the card back to Lexar. They will check it out and repair/replace it I'm sure, and most likely at no charge to you (except perhaps one way shipping).I had to do this with a Sandisk card and they replaced it quickly, and stood behind the product....and they sent me a better card in return.


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