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Forums Lobby MASTER YOUR NIKON CAMERA Nikon D5000/D3000 series (Public) topic #1813
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Subject: "Dead pixel due to impact damage (D3000)" Previous topic | Next topic
davewb   UK  Registered since 14th May 2010 Sat 15-May-10 02:36 PM
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"Dead pixel due to impact damage (D3000)"



Hi
I bought a D3000 in Feb 10 from Jessops. In April though I started to notice a dead pixel: on some photos it was more obvious than others.

So I took it back to the shop, who sent it off to Nikon. A couple of days ago I got a letter from Jessops service centre stating that the dead pixel was in fact due to impact damage and they need to replace the damaged apron (?) and flash cover, therefore its not covered by the warranty and will cost me £70.

I went to the Jessops shop and they phoned the service centre, and they stated that the technicians found a hairline fracture on the top just above the Nikon badge (that only a technician could see, they said!), and they wouldnt budge and fix it under the warranty.

I was totally unaware of the crack, and I am not aware of any impact the camera has suffered since I bought it.

My question, does anyone consider that such an impact could break 1 pixel on the sensor?? It seems a bit far fetched to me,

Thanks
Dave

  

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blw Moderator Awarded for his high level of expertise in various areas   Richmond, US  Nikonian since 18th Jun 2004 Mon 17-May-10 10:37 AM
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#1. "RE: Dead pixel due to impact damage (D3000)"
In response to Reply # 0



Sounds really far-fetched to me. However, there apparently is impact damage, and it's my opinion they're using that as an excuse. I don't know how impact can affect just a single pixel.

_____
Brian... a bicoastal Nikonian and Team Member

My gallery is online. Comments and critique welcomed any time!

  

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MEMcD Moderator In depth knowledge in various areas   US  Nikonian since 24th Dec 2007 Mon 17-May-10 06:09 PM
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#2. "RE: Dead pixel due to impact damage (D3000)"
In response to Reply # 0



Hi Dave,

Welcome to Nikonians!
Dead pixels are a common problem on digital cameras.
I agree with Brian, that the cause of the dead pixel and the crack in the plastic have any relationship to each other.
I would assume that the price they quoted, is to replace the cracked housing as well as to map the dead pixel. Nikon Repair will usually repair everything wrong with the camera or not fix it at all.
Good Luck and Enjoy your Nikons!

Best Regards,
Marty

  

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Forums Lobby MASTER YOUR NIKON CAMERA Nikon D5000/D3000 series (Public) topic #1813 Previous topic | Next topic