Hi I bought a D3000 in Feb 10 from Jessops. In April though I started to notice a dead pixel: on some photos it was more obvious than others.
So I took it back to the shop, who sent it off to Nikon. A couple of days ago I got a letter from Jessops service centre stating that the dead pixel was in fact due to impact damage and they need to replace the damaged apron (?) and flash cover, therefore its not covered by the warranty and will cost me £70.
I went to the Jessops shop and they phoned the service centre, and they stated that the technicians found a hairline fracture on the top just above the Nikon badge (that only a technician could see, they said!), and they wouldnt budge and fix it under the warranty.
I was totally unaware of the crack, and I am not aware of any impact the camera has suffered since I bought it.
My question, does anyone consider that such an impact could break 1 pixel on the sensor?? It seems a bit far fetched to me,
#2. "RE: Dead pixel due to impact damage (D3000)" In response to Reply # 0
Welcome to Nikonians! Dead pixels are a common problem on digital cameras. I agree with Brian, that the cause of the dead pixel and the crack in the plastic have any relationship to each other. I would assume that the price they quoted, is to replace the cracked housing as well as to map the dead pixel. Nikon Repair will usually repair everything wrong with the camera or not fix it at all. Good Luck and Enjoy your Nikons!