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Forums Lobby MULTILINGUAL NIKONIANS English Café (Public) topic #88037
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Subject: "Membership Renewal Problem?" Previous topic | Next topic
LilGreaser Registered since 18th Jan 2010Mon 22-Apr-13 06:32 PM
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"Membership Renewal Problem?"


Carlisle, US
          

I'm not sure if this is the best forum, but I wanted to find out if anyone else was having problems processing a membership renewal? Each time I submit the form, I receive an error that my card is declined and to check the "expiry-date".

I have filed two trouble tickets; and received two responses both of which suggested "it should work, perhaps a connection problem" but still cannot seem to process my request.

I have tried 5 browsers across 2 operating systems and both a commercial grade and consumer grade network connection.

Am I just missing something so obvious I'm going to kick myself? I'd really like not to lose my membership over a technical problem; Nikonians is such a great resource.

Thanks for any suggestions.

Dave

Visit my Nikonians gallery.

  

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Replies to this topic
Subject Author Message Date ID
Reply message RE: Membership Renewal Problem?
hogvee Silver Member
22nd Apr 2013
1
Reply message RE: Membership Renewal Problem?
JonK Moderator
22nd Apr 2013
2
Reply message RE: Membership Renewal Problem?
LilGreaser
22nd Apr 2013
3
Reply message RE: Membership Renewal Problem?
Asgard Administrator
22nd Apr 2013
4
Reply message RE: Membership Renewal Problem?
LilGreaser
23rd Apr 2013
5
     Reply message RE: Membership Renewal Problem?
JDuchene Silver Member
24th Apr 2013
6

hogvee Silver Member Nikonian since 10th Aug 2008Mon 22-Apr-13 06:47 PM
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#1. "RE: Membership Renewal Problem?"
In response to Reply # 0


St. Asaph, GB
          

Hi sorry to hear of your problems, I have experienced similar with other sites and found that by entering the same details as you already have as a 'New Card' then retry your payment it works. It seems to unclog the system. Failing that, if you have a paypal account you can use that. Hope this helps. I too think that Nikonians is a great site. Last time I paid my subs I paid for three years in advance incase I missed the renewal date.

All the best

Alan UK (Wales)

Alan

Visit my Nikonians gallery.

  

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JonK Moderator Awarded for his high level skills and in-depth knowledge in various areas, such as Wildlife, Landscape and Stage Photography Nikonian since 03rd Jul 2004Mon 22-Apr-13 07:28 PM
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#2. "RE: Membership Renewal Problem?"
In response to Reply # 0


New York, US
          

Dave,

I am referring your problem up the chain of command. I'm sure someone will reach out to you later today or tomorrow.

Jon Kandel
A New York City Nikonian and Team Member
Please visit my website and critique the images!

  

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LilGreaser Registered since 18th Jan 2010Mon 22-Apr-13 07:57 PM
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#3. "RE: Membership Renewal Problem?"
In response to Reply # 2


Carlisle, US
          

Thank you Jon; I appreciate your response.

(And yours too Alan).

Hopefully we'll get it all cleared up and that I'm the only affected individual.

Dave

Visit my Nikonians gallery.

  

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Asgard Administrator He is your Chief Guardian Angel at the Helpdesk and knows a lot about a lot Nikonian since 07th Apr 2004Mon 22-Apr-13 10:02 PM
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#4. "RE: Membership Renewal Problem?"
In response to Reply # 0


East Frisia, DE
          

Please send again a Ticket at the help-desk.

Maybe an attached screenshot would help us.

Gerold - Nikonian in East Frisia
Eala Freya Fresena

  

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LilGreaser Registered since 18th Jan 2010Tue 23-Apr-13 04:07 PM
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#5. "RE: Membership Renewal Problem?"
In response to Reply # 4


Carlisle, US
          

Thank you Gerold.

I have just submitted another ticket; but unfortunately could not provide a screen shot.

I've described what I've attempted in the ticket and the message text.

Dave

Visit my Nikonians gallery.

  

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JDuchene Silver Member Nikonian since 30th Dec 2005Wed 24-Apr-13 04:41 PM
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#6. "RE: Membership Renewal Problem?"
In response to Reply # 5
Wed 24-Apr-13 04:41 PM by JDuchene

Mahomet, US
          

I had the same problem recently. I asked for help' when none was forthcoming I used my paypal account which is the same credit card but worked. John

Visit my Nikonians gallery.

Visit my Nikonians gallery.

Visit my Nikonians gallery.

Visit my Nikonians gallery.

  

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