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Experience with Radio Popper customer service (STOLEN PACKAGE)

mzulick

Lancaster, US
46 posts

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mzulick Registered since 10th Jun 2009
Wed 31-Mar-10 06:59 PM | edited Wed 31-Mar-10 07:04 PM by mzulick

I thought I would never have to deal with it...I had a delivered package opened and the contents stolen. I arrived home to find the neatly opened box in the entryway to my apartment.

I ordered an extra Radio Popper JrX Studio Receiver for my vacation and had it 2nd day aired to arrive on time.

Needless to say I did not have it for vacation.

I arrived home at 2am (eastern) (from work to leave for vacation) and this was when I found the package. I wrote an email to RP customer service explaining what happened immediately.

That same day at around noon (eastern) I received an email and voice mail from a customer service rep at RP apologizing for the event and asking me to contact them. I did and they essentially stated they (they being the company in general- so it seemed at least) didn't know what they could do seeing as the package was delivered, but would check and get back to me.

I gave them 6 days and called them back- they still stated they didn't know what they could do and suggested I order a new one and they would honor a refund should the entire issue get resolved (package returned or reimbursement by shipper). Not a satisfactory answer, in my opinion.

At this point I was about ready to post my current stock of JrX equipment for sale and never deal with the company again...

I decided I would attempt to help them. Through a contact at UPS, I informed them THEY needed to make a claim and advised them of this. UPS should reimburse for the cost of the package because they left a package in a common entryway at a multifamily dwelling which, as I was informed, they are not supposed to do.

Shortly after I emailed them this information, they called me and said they were working on figuring out what to do with UPS, but in the meantime they were going to ship me a replacement.

This is the last contact I had with Radio Popper Support- the email was sent from <info@radiopopper.com> and stated as follows:

<quote>

Per our conversation over the phone, we will be shipping your replacement JrX Studio receiver from your original order <...> via UPS Ground. A UPS representative will be contacting you in the near future to take a look at the package that you reported as broken into. Again, we greatly apologize for the misfortune of the package being stolen at your doorstep. We would appreciate your assistance in resolving this issue by notifying your landlord of this theft and seeing if perhaps anyone noticed any suspicious activity so that UPS will have as much information as possible in their search in locating the contents of your package. We will be shipping this replacement in the same manner as the original package, with our shipper's release of liability. Because we are replacing the contents of this package as a gesture of goodwill, please note that we will not be able to offer the same service if the instance were to happen again.

</quote>

I have received shipping information and the expected delivery date is a day I will be home ( thank goodness).

I hope it gets delivered and I can put this behind me. I did not want to stop using Radio Poppers because I believe they are a reliable, cost effective, and viable alternative to PWs for me.

*If anyone has better information than what I have posted please feel free to comment and let me know- my intent is to present the least biased, mostly opinion free representation of what happened.

----------------------
Matthew Zulick, NREMT-P

I reside in Lancaster,PA. Please feel free to contact me at mzulick(at)gmail.com

G