Does Windows recognise the camera (or card reader) when you plug it to the USB port? If it does it is very easy to go and copy the picture files from the memory card via "my computer". I dont use any dedicated software for copying images from memory card to PC so this is all i can do to help you.
Forget software and all that stuff. Get a USB card reader, connect it to your PC, take the SD card out of the camera and put it in the card reader. The SD card will show as a drive on your PC and you just drag the images to wherever you want them using Windows Explorer or whatever method you normally use for moving files. When finished put the card back in the camera and use the delete all function to delete the images and if you want reformat the card before you put new images on it (some people do that each time they empty a card).