Has anyone else here registerd there faulty battery by telephone and not recieved there pre-paid envelope to send it back with? Mine was registerd 1 week ago. If there is a shortage of supply nikon should say so on there web site. I feel for anyone who relies on there camera supplied battery. I have backups so i'm fairly lucky.
Yes, I have registered and not yet received my envelope.
However, this is what I was expecting. The Nikon UK website said that envelopes will be sent out once replacement battery stocks are available, later in November. I'm not sure they are behind schedule.
Why is it that we in Europe get a second rate service from nikon regarding the EN-EL3 recall. Looks like most US and for that matter most other countries they are getting there battery's replased within 1 week. I registerd mine last week and was told that now my EN-EL3 was registerd as one in the bad batch i would recive a pre-paid envelop by return. This is not the case. All we get is an e-mail stating we will be contacted by phone/e-mail when they have stock. Come on Nikon Europe don't let the side down. Does Nikon USA get priorty over the batteries? It seems as though nikon europe's general stock of most products is low.
I am in USA- called yesterday and was told that they are behind on processing so do not expect it shipped befoer 7 days. I got email today with tracking # so should get it in 7 days as I do not want to pay extra $10 for priority shipping.
I think they do not expect such responce so behind in schedule. Does anyone know if battery holder they ship with D70 would work with D50?
Got mail yesterday where Nikon stated that they have gotten the batteries in stock. I will be sent a pre-paid envelope in 5-10 days, and after receiving that, I'll send my faulty battery to Nikon. After examining the battery, they will sent me the new one in another 5-10 days.
-Looks like we all gonna have them before xmas, doh!
Well looks like i was wrong about the delay just in europe. Funny how there seems to be enough stock around so people can buy backup batteries but not enough to go around for replasments. Good marketing by nikon. If nikon know which batches are effected and have stated they will replase them with a newer model why does it take them 5-10 days to post the envelope 5-10 days to check them when they recieve them (if they Have stock?). all they need to do is check the serial number. if they were testing and returning the same battery fair enough but they are not. In the UK if a product is not of merchandisable condition (faulty) and it's still under warranty we have the right to a replasment, repair or refund from the place of purchase. Correct me if i'm wrong. Why did registerd nikon users not get an e-mail regarding the possible fault? There quick enough to send e-mails to us about new products but unless i had not seen posts on here about the recall i would be none the wiser. rant over. lol. Good luck to those waiting.
got an e-mail from nikon friday. heres what it said.
Nikon Response Dear We are pleased to inform you that a replacement battery is now available and we have shipped a pre-paid envelope to you which you should receive within 5-10 working days (depending on country). Please place the battery inside the pre-paid envelope and post it back to us, the return address is already printed on the return envelope.
When we receive your battery, we will send a replacement by return post and you should receive it within 5-10 days of receipt of your battery.
Nikon Europe Support
which i thought great. but then about an hour later i got another e-mail
Nikon Response Dear
We acknowledge your request for a replacement EN-EL3 battery, your request has been placed in a queue and we will contact you by phone/email to inform you when stock is available.
The reference number for this request is listed at the top of this page. We request that you keep this information safe as this may be required in the future.
The address you have registered will be used as the return address for your replacement battery, should you wish to change this address please, log onto your account and change the address immediately.
You may update your incident here.
Nikon Europe Support
Strange as the first e-mail corrosponds to the ref number i was originaly given whem i registerd but the second e-mail has a completly different number. I wonder if there getting e-mails and ref number mixed up. i guess some people are registering and the confirmation e-mails are going to the wrong e-mail addys?
I have similar experience with Nikon. It looks like they were not expecting so many people calling for battery. They gave it to third party and still not be able to keep up with demand. My delivery from UPS was rescheduled twice so hope that I will get it befoer Christmas-B
The Nikon rep I spoke to in Canada said I needed to package the battery. Even Nikon Canada's website provides details on the type of packaging to be used. No mention of providing mailback envelopes. Fortunately I found out the store I bought my camera from was willing to do a straight exchange if I brought it in with the receipt.
>Thanks to Nikon, in Boise, ID (USA), I received a new >EN-EL3a battery and an envelope to send the recalled battery >back. > >-vedanth
I am disappointed with Nikon service. I order it with CC guarantee and it arrived empty envelop- yeah no batteries inside. This was after 14 days. So i called 800 number and there was no supervisor available to left my Mobil #. Now I have to wait tomorrow for some one to call back. I just hope they do not charge my card for nothing. Does any one has similar experience?=B