I've been using an older version of CNX2, (paid for..done more than one update) and arrived home to my tower computer after a 5-week trip. When I turned on the computer, I received a message from the Nikon message center that an new version of CNX2 was available...Whooopie! I always like new upgrades to programs.
After downloading and installing, I get the message that this upgrade is a demo, and I have to find my old product key. Not good.
If you downloaded the previous version, AND PAID FOR IT!!!!! how do you find the product key?
I may be wrong, but I believe the product key can be found by opening your current version of CNX, then clicking Help > About Capture NX 2. Then on the splash screen, lower right corner, you should see your name and below that, the product key. At least that's what's showing on my version.
I tried that once after I migrated to a new PC. I had the original NX CD, but I had purchased and downloaded the upgrade from Capture NX to NX2 from Nikon USA's online store. Even though I gave Nikon the first 20 characters they wouldn't help. They just told me I had to find my email receipt. Fortunately I found the receipt in my email archives.
You must have more charisma than I do.
Gary in SE Michigan, USA. Co-organizer of the Southern Michigan Chapter Nikonians membership - My most important photographic investment, after the camera. D4, D810, D300 (720nm IR conversion), D90, F6, FM3a (black), FM2n (chrome) YashicaMat 124, Graflex Speed Graphic 4x5 My Nikonians Gallery & Our Chapter Gallery
I've also downloaded and used Belarc. Gives good info in your PC. I did notice however that while it listed all my installed software (and hardware) it didn't provide all the licensing information. Examples are Nikon CNX2 and Punch! (Home/Landscape app). I found the best resource for Nikon license info is Nikon. Ken Seattle, WA
I have a password management app that I load my keys into under an entry for the application issuer, Adobe (PSE9, LR3), Nikon (CNX2, CCpro) and many others. I've gone through enough PC rebuilds (generally upgrading to a new PC) needing to hunt down keys. No fun, learned my lesson.
George, Don't give up. Let Nikon support know that you are a faithful Capture user from previous versions (give them your key numbers of those). Don't deny yourself the use of a wonderful tool only because it suffers from untidy front-end rushing programmers.
An installation warning said "You may need to enter your previous key number" or something like that, and then it disappeared. I would have said: "STOP! Get your key number before it disappears because you will likely need it to use the upgrade"
>George, >Don't give up. >Let Nikon support know that you are a faithful Capture user >from previous versions (give them your key numbers of those). >Don't deny yourself the use of a wonderful tool only because >it suffers from untidy front-end rushing programmers. > >An installation warning said "You may need to enter your >previous key number" or something like that, and then it >disappeared. >I would have said: "STOP! Get your key number before it >disappears because you will likely need it to use the >upgrade"
Thanks for the useful advice, JRP. \ I called Nikon support, talked to Linda at the software end, and she was able to recover the 25-digit code. It turns out that I downloaded the software Nov 10, 2010, and paid the $179. She recovered the original order and sent it to me.
Again, no other software package that I have requires the product key code when upgrading...none. Other companies would embed the key within the program (in some place where it is not easily found, or encoded in some way) and not make the user re-enter it. "Untidy front-end rushing programmers..." Indeed.
>Again, no other software package that I have requires the >product key code when upgrading...none.
It was required in my case for the Lightroom upgrade from 2 to 3 on four different computers. Had to enter both the new key and old key on all four. However, old key was not required on PS CS4 to CS5 upgrade. Nowadays, when purchased software is downloaded rather than distrbuted on DVD, filing copies of the purchase confirmation, invoice and license key is the only viable record of proof of purchase.
I have had to provide previous version keys when upgrading MS Office, Adobe Acrobat (not the free Adobe Reader), and Nikon software. It appears to be an issue when getting an "Upgrade" version and not the full version as an update.