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rmigliaccio Administrator Nikonian since 10th Mar 2004Tue 05-Jan-10 12:21 PM
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"Nikon View NX - Problem"
Tue 05-Jan-10 12:23 PM by rmigliaccio

Barrington, US
          

I run a MacBook Pro Intel dual core machine with 2GB RAM and OS 10.4.11. I have the latest versions of View NX and Capture NX2 loaded and until two days ago, have never had a problem. Other programs work fine.

All of a sudden, while organizing my images in View NX, the program shut down with the message "The application ViewNX quit unexpectedly". I tried reopening it - same message. I tried re-booting and then opening it - same message. I tried uninstalling it and then downloading and re-installing it - same message.

I have written to Nikon and sent them a System Summary Report as well as the "report" that was generated in the window that says the program quit unexpectedly. I am awaiting a response.

In the meantime, anyone have any thoughts?

Thanks!

Rob

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Replies to this topic
Subject Author Message Date ID
Reply message RE: Nikon View NX - Problem
Curtisj2 Silver Member
05th Jan 2010
1
Reply message RE: Nikon View NX - Problem
rmigliaccio Administrator
05th Jan 2010
2
Reply message RE: Nikon View NX - Problem
rmigliaccio Administrator
06th Jan 2010
3
     Reply message RE: Nikon View NX - Problem
Freewheeler10
06th Jan 2010
4
          Reply message RE: Nikon View NX - Problem
rmigliaccio Administrator
06th Jan 2010
5
Reply message RE: UPDATE
rmigliaccio Administrator
06th Jan 2010
6
Reply message RE: UPDATE
Freewheeler10
07th Jan 2010
7
     Reply message RE: UPDATE
rmigliaccio Administrator
07th Jan 2010
8
          Reply message RE: UPDATE
Freewheeler10
08th Jan 2010
9
               Reply message RE: UPDATE
rmigliaccio Administrator
08th Jan 2010
10

Curtisj2 Silver Member Nikonian since 28th Oct 2005Tue 05-Jan-10 02:52 PM
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#1. "RE: Nikon View NX - Problem"
In response to Reply # 0


Minneapolis, US
          

A couple of things to try...

1. Try repairing disk permissions.... to do that go to your Disk Utility application.
2. Download and run the free program AppCleaner... this will get rid of all invisible files etc. that ViewNX installed. If you just got rid of the app itself you might still have a corrupt preferences file remaining... you can get AppCleaner at www.versiontracker.com/macosx


Good luck....
Curtis

  

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rmigliaccio Administrator Nikonian since 10th Mar 2004Tue 05-Jan-10 02:59 PM
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#2. "RE: Nikon View NX - Problem"
In response to Reply # 1


Barrington, US
          

Thank you Curtis - I'll give it a whirl and report back.

Rob

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rmigliaccio Administrator Nikonian since 10th Mar 2004Wed 06-Jan-10 11:47 AM
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#3. "RE: Nikon View NX - Problem"
In response to Reply # 1


Barrington, US
          

Repairing disk permissions had no effect on the issue. I have not yet tried the AppCleaner program. Still haven't heard back from Nikon.

Rob

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Freewheeler10 Registered since 17th Apr 2008Wed 06-Jan-10 01:20 PM
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#4. "RE: Nikon View NX - Problem"
In response to Reply # 3


Englewood, US
          

>Repairing disk permissions had no effect on the issue. I have
>not yet tried the AppCleaner program. Still haven't heard back
>from Nikon.
>Rob

Are you running Snow Leopard? If so, don't expect any support from
Nikon. There are known issues with ViewNX and CaptureNX2 under any
version of Snow Leopard (10.6, 10.6.1, 10.6.2).

Another vote for AppCleaner, it works very well. Failing that, you might
try deleting ~/Library/Application Support/Nikon/ViewNX, which is just a
cache folder, but it might have become corrupted. There are also some
xml files in ~ (your user folder)/preferences but I wouldn't mess with those
in the GUI. And, most people don't like to fool with stuff in Terminal. Try
AppCleaner. Nikon promise a SL-compatible version this month, I think...

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rmigliaccio Administrator Nikonian since 10th Mar 2004Wed 06-Jan-10 01:24 PM
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#5. "RE: Nikon View NX - Problem"
In response to Reply # 4


Barrington, US
          

Thanks! As I mentioned above, I am running OS 10.4.11 - so it is not a Snow Leopard issue. I will try AppCleaner tonight.

Rob

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rmigliaccio Administrator Nikonian since 10th Mar 2004Wed 06-Jan-10 03:46 PM
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#6. "RE: UPDATE"
In response to Reply # 0


Barrington, US
          

I tried AppCleaner, then re-installed the program - same error.

Then, I heard from Nikon - they asked me to "please uninstall the program from your computer, create a new administrator account and then install the software under that new account."

I did that and it worked - however, I can't get to the pictures on my original administrator account. I advised them of that fact and am awaiting a further response. Also, it seems to me to be a bandaid rather than a cure - so we'll see what they come up with.

Any thoughts based on these new developments?

Rob

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Freewheeler10 Registered since 17th Apr 2008Thu 07-Jan-10 05:17 PM
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#7. "RE: UPDATE"
In response to Reply # 6


Englewood, US
          

>I tried AppCleaner, then re-installed the program - same
>error.
>
>Then, I heard from Nikon - they asked me to "please
>uninstall the program from your computer, create a new
>administrator account and then install the software under that
>new account."
>
>I did that and it worked - however, I can't get to the
>pictures on my original administrator account. I advised them
>of that fact and am awaiting a further response. Also, it
>seems to me to be a bandaid rather than a cure - so we'll see
>what they come up with.
>
>Any thoughts based on these new developments?
>
>Rob

Boot up in the original admin account. Copy your images to an external drive.
Set permissions on those files so "everybody" can read/write. Reboot into the
new account, import from external drive.

Speaking as a retired Apple technician, there are literally thousands of issues
that can occur with user accounts in the older versions of OS X. If you couldn't
resolve the problem with a re-install of the application, the next
Apple-recommended step is to wipe the system and reinstall the operating system.

Making a new user account is indeed a bandaid, and its main purpose is to prove
that the problem was not a hardware issue or a problem with the application,
but something in the admin user account.

Unless you want to take days (or weeks) disabling/enabling various parts of the
system, perusing the kernel exception logs and console crash logs, and probably
messing things up further, the easiest "fix" is to reinstall the operating
system. Get your data backed up somewhere save, and have at.
Try a system restore only, keeping the user accounts and data.
It's been long enough since I dealt with 10.4 that I can't remember if that was
possible or if that feature was only in 10.5 and later.

Good time to move up to 10.5. I have had to go the long route on customers'
machines occasionally, but the hundreds or thousands of dollars in hourly rates
usually decided the issue in favor of a re-install. It was much simpler to save
the customer data and put it back on after the reinstall.

Photographers' Tea: Earl 18% Grey

http://gallery.me.com/freewheeler
http://freewheeler10.blogspot.com/

  

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rmigliaccio Administrator Nikonian since 10th Mar 2004Thu 07-Jan-10 05:22 PM
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#8. "RE: UPDATE"
In response to Reply # 7


Barrington, US
          

Thanks.

Further update though - I spoke with an Apple tech and he guided me through a few steps (clearing cache) and one other thing which I can't specifically recall, but it involved deleting a Nikon folder on the system, and poof - it works like a charm again.

Thanks again for everyone's input!

Rob

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Freewheeler10 Registered since 17th Apr 2008Fri 08-Jan-10 12:59 PM
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#9. "RE: UPDATE"
In response to Reply # 8


Englewood, US
          

>Thanks.
>
>Further update though - I spoke with an Apple tech and he
>guided me through a few steps (clearing cache) and one other
>thing which I can't specifically recall, but it involved
>deleting a Nikon folder on the system, and poof - it works
>like a charm again.
>
I was under the impression that you said you had already used Appcleaner
-- I just did a test run on my laptop, Appcleaner removed _all_ the
ViewNX files, including the Nikon folders in application support and
preferences. Another thing you can do if this ever happens again is do
a spotlight search for Nikon, toss whatever you find into the trash and
then re-install. If some other Nikon app doesn't work after that, just
put the files from the trash back where they belong one by one, try the
app after each file is moved back. ViewNX and CaptureNX2 don't seem to
have the issues on a Mac with the cache files like they do on Windows
machines.

Photographers' Tea: Earl 18% Grey

http://gallery.me.com/freewheeler
http://freewheeler10.blogspot.com/

  

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rmigliaccio Administrator Nikonian since 10th Mar 2004Fri 08-Jan-10 01:03 PM
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#10. "RE: UPDATE"
In response to Reply # 9


Barrington, US
          

>I was under the impression that you said you had already used
>Appcleaner

I did - but can't explain why it didn't take out the "Nikon Folder". Regardless, it works now, thankfully.

Thanks for your further thoughts.

Rob

My Nikonians Gallery

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Forums Lobby MASTER YOUR TOOLS - Hardware & Software Digital postprocessing & workflow (Public) Nikon & Nikonians Imaging Software (Public) topic #258 Previous topic | Next topic


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