I run a MacBook Pro Intel dual core machine with 2GB RAM and OS 10.4.11. I have the latest versions of View NX and Capture NX2 loaded and until two days ago, have never had a problem. Other programs work fine.
All of a sudden, while organizing my images in View NX, the program shut down with the message "The application ViewNX quit unexpectedly". I tried reopening it - same message. I tried re-booting and then opening it - same message. I tried uninstalling it and then downloading and re-installing it - same message.
I have written to Nikon and sent them a System Summary Report as well as the "report" that was generated in the window that says the program quit unexpectedly. I am awaiting a response.
Curtisj2 Minneapolis, US Nikonian since 28th Oct 2005
Tue 05-Jan-10 02:52 PM
#1. "RE: Nikon View NX - Problem" In response to Reply # 0
A couple of things to try...
1. Try repairing disk permissions.... to do that go to your Disk Utility application. 2. Download and run the free program AppCleaner... this will get rid of all invisible files etc. that ViewNX installed. If you just got rid of the app itself you might still have a corrupt preferences file remaining... you can get AppCleaner at www.versiontracker.com/macosx
#4. "RE: Nikon View NX - Problem" In response to Reply # 3
>Repairing disk permissions had no effect on the issue. I have >not yet tried the AppCleaner program. Still haven't heard back >from Nikon. >Rob
Are you running Snow Leopard? If so, don't expect any support from Nikon. There are known issues with ViewNX and CaptureNX2 under any version of Snow Leopard (10.6, 10.6.1, 10.6.2).
Another vote for AppCleaner, it works very well. Failing that, you might try deleting ~/Library/Application Support/Nikon/ViewNX, which is just a cache folder, but it might have become corrupted. There are also some xml files in ~ (your user folder)/preferences but I wouldn't mess with those in the GUI. And, most people don't like to fool with stuff in Terminal. Try AppCleaner. Nikon promise a SL-compatible version this month, I think...
I tried AppCleaner, then re-installed the program - same error.
Then, I heard from Nikon - they asked me to "please uninstall the program from your computer, create a new administrator account and then install the software under that new account."
I did that and it worked - however, I can't get to the pictures on my original administrator account. I advised them of that fact and am awaiting a further response. Also, it seems to me to be a bandaid rather than a cure - so we'll see what they come up with.
>I tried AppCleaner, then re-installed the program - same >error. > >Then, I heard from Nikon - they asked me to "please >uninstall the program from your computer, create a new >administrator account and then install the software under that >new account." > >I did that and it worked - however, I can't get to the >pictures on my original administrator account. I advised them >of that fact and am awaiting a further response. Also, it >seems to me to be a bandaid rather than a cure - so we'll see >what they come up with. > >Any thoughts based on these new developments? > >Rob
Boot up in the original admin account. Copy your images to an external drive. Set permissions on those files so "everybody" can read/write. Reboot into the new account, import from external drive.
Speaking as a retired Apple technician, there are literally thousands of issues that can occur with user accounts in the older versions of OS X. If you couldn't resolve the problem with a re-install of the application, the next Apple-recommended step is to wipe the system and reinstall the operating system.
Making a new user account is indeed a bandaid, and its main purpose is to prove that the problem was not a hardware issue or a problem with the application, but something in the admin user account.
Unless you want to take days (or weeks) disabling/enabling various parts of the system, perusing the kernel exception logs and console crash logs, and probably messing things up further, the easiest "fix" is to reinstall the operating system. Get your data backed up somewhere save, and have at. Try a system restore only, keeping the user accounts and data. It's been long enough since I dealt with 10.4 that I can't remember if that was possible or if that feature was only in 10.5 and later.
Good time to move up to 10.5. I have had to go the long route on customers' machines occasionally, but the hundreds or thousands of dollars in hourly rates usually decided the issue in favor of a re-install. It was much simpler to save the customer data and put it back on after the reinstall.
Further update though - I spoke with an Apple tech and he guided me through a few steps (clearing cache) and one other thing which I can't specifically recall, but it involved deleting a Nikon folder on the system, and poof - it works like a charm again.
>Thanks. > >Further update though - I spoke with an Apple tech and he >guided me through a few steps (clearing cache) and one other >thing which I can't specifically recall, but it involved >deleting a Nikon folder on the system, and poof - it works >like a charm again. > I was under the impression that you said you had already used Appcleaner -- I just did a test run on my laptop, Appcleaner removed _all_ the ViewNX files, including the Nikon folders in application support and preferences. Another thing you can do if this ever happens again is do a spotlight search for Nikon, toss whatever you find into the trash and then re-install. If some other Nikon app doesn't work after that, just put the files from the trash back where they belong one by one, try the app after each file is moved back. ViewNX and CaptureNX2 don't seem to have the issues on a Mac with the cache files like they do on Windows machines.