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Subject: "NX2 2.2.4 Crashes on Snow Leopard" Previous topic | Next topic
bandola Silver Member Nikonian since 05th Feb 2009Sat 30-Jan-10 09:08 AM
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"NX2 2.2.4 Crashes on Snow Leopard"


CH
          

Seems like the "new" version of NX2 is as bad as the old one. Worked without problem from the 19th, when they released it, until a few days ago. Then a few strange things started to happen. Now it closes down as before with the usual text "Capture NX closed unexpectedly. Often before I even manage to do one picture complete.

Im on SL 10.6.2 with Imac i7 8gb, by the way.

Visit my Nikonians gallery.

Visit my Nikonians gallery.

Visit my Nikonians gallery.

  

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Replies to this topic
Subject Author Message Date ID
Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
SWIMR Silver Member
30th Jan 2010
1
Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
vinsolo
30th Jan 2010
2
Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
sevtcard Silver Member
30th Jan 2010
3
     Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
Jayto
31st Jan 2010
4
          Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
vinsolo
31st Jan 2010
5
          Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
justaccord Silver Member
03rd Feb 2010
6
               Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
bandola Silver Member
03rd Feb 2010
7
                    Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
vinsolo
03rd Feb 2010
8
                         Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
Freewheeler10
04th Feb 2010
11
                              Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
vinsolo
04th Feb 2010
12
                                   Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
Freewheeler10
05th Feb 2010
14
                                        Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
vinsolo
05th Feb 2010
15
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Freewheeler10
06th Feb 2010
16
Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
rpinkert Silver Member
24th Feb 2010
31
Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
vinsolo
03rd Feb 2010
9
Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
JohnorJacquie
03rd Feb 2010
10
     Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
D3Xuser
04th Feb 2010
13
          Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
vinsolo
06th Feb 2010
17
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F1 Fan
06th Feb 2010
18
                    Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
vinsolo
07th Feb 2010
19
                         Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
Robp Gold Member
07th Feb 2010
20
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rpinkert Silver Member
07th Feb 2010
21
                              Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
vinsolo
07th Feb 2010
22
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Robp Gold Member
08th Feb 2010
23
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vinsolo
08th Feb 2010
24
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rpinkert Silver Member
10th Feb 2010
25
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jgreg Silver Member
16th Feb 2010
26
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vinsolo
17th Feb 2010
27
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jgreg Silver Member
17th Feb 2010
28
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F1 Fan
17th Feb 2010
29
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jgreg Silver Member
17th Feb 2010
30
Reply message RE: NX2 2.2.4 Crashes on Snow Leopard
bandola Silver Member
01st Mar 2010
32
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Curtisj2 Silver Member
01st Mar 2010
33
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bandola Silver Member
01st Mar 2010
34

SWIMR Silver Member Nikonian since 24th Apr 2006Sat 30-Jan-10 04:07 PM
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#1. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 0


US
          

I had a similar problem with the updated View NX, and got helpful advice in this forum and the overall Digital Processing and Workflow forum that fixed View NX for me. I wonder if a similar approach might help with the NX2 update (I'm still afraid to install it because I can still use the older version on my Snow Leopard installation, and hate to risk messing that up)

  

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vinsolo Registered since 30th Jan 2010Sat 30-Jan-10 10:16 PM
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#2. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 1
Sat 30-Jan-10 10:17 PM by vinsolo

US
          

I, too, have big problems with Capture NX2 and snow leopard.
NX2 crashes every time i use from 2 to 3 edits to as many as 30 edits. It crashes with no error notice. This happens with all types of files. I usually use NEF files.

I have installed, trashed, and reinstalled to little avail.

I am in communication with NIKON USA and they, so far, have been unable to help. Any ideas?

thanks
vince

  

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sevtcard Silver Member Nikonian since 05th Mar 2009Sat 30-Jan-10 11:47 PM
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#3. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 2


US
          

i have had major memory problems as discussed in this thread. i have been working with Nikon and the problem has been pushed up to Nikon Japan. they seem to have serious problems with this version, some of which may actually center around how the program installs.

Mark

R Mark Burke
www.broadwallphotography.com

  

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Jayto Registered since 16th Oct 2009Sun 31-Jan-10 11:07 AM
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#4. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 3


HK
          

Hi

I am using a mac with snow leopard as well. I downloaded the latest version 2.2.4 and was still having a few problems too with it quitting after a few edit steps. I read somewhere else on this forum that clearing the Cache helps so i tried that. i clear the cache before each edit job and have found the program has not crashed on me since.

I also set my cache to unlimited memory size.

Maybe you could try that.

Cheers


Jayto

Visit my Nikonians gallery.

  

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vinsolo Registered since 30th Jan 2010Sun 31-Jan-10 05:52 PM
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#5. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 4


US
          

jayto,

thanks very much. your suggestions seem to be worth a try. will have a go at it today.

vince

  

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justaccord Silver Member Nikonian since 13th Jul 2007Wed 03-Feb-10 01:57 AM
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#6. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 4


US
          

Which cache are your referring to and how do you access it/change its size?

Thanks

Visit my Nikonians gallery.

Visit my Nikonians gallery.

  

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bandola Silver Member Nikonian since 05th Feb 2009Wed 03-Feb-10 06:42 AM
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#7. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 6


CH
          

I think he is referring to the one under the upper left "Capture NX2" tab- "Cache".

Unfortunately my program still crash if I have "too many" control points in one picture.

Visit my Nikonians gallery.

Visit my Nikonians gallery.

Visit my Nikonians gallery.

  

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vinsolo Registered since 30th Jan 2010Wed 03-Feb-10 04:38 PM
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#8. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 7


US
          

i am not sure if you are asking me but in the preferences regime under cache management there is a check box that limits the cache to 2GB. i uncheck this box assuming that this removes any limit. i try to clear the two caches listed at the top part of the cache management panel after each image.

HOWEVER, i am not certain that this does any good as i still crash so much that i really can't learn the program. Nikon is un responsive both on the phone and by email. the replys are not even related to capture nx2. i have been referred to a place to show me how to join PICTURETOWN and other such inane references. i just give up
vince

  

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Freewheeler10 Registered since 17th Apr 2008Thu 04-Feb-10 03:38 PM
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#11. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 8


Englewood, US
          

>i am not sure if you are asking me but in the preferences
>regime under cache management there is a check box that limits
>the cache to 2GB. i uncheck this box assuming that this
>removes any limit. i try to clear the two caches listed at the
>top part of the cache management panel after each image.
>
>HOWEVER, i am not certain that this does any good as i still
>crash so much that i really can't learn the program.

Wow, you certainly are having an issue. My setup: iMac Intel Core
2 Duo 2.66GHz, 4Gb ram. OS 10.6.2, the full suite of Nikon
software installed, including camera control pro 2.

I clean the cache out maybe once a week. I just tried a few things
here with an image; I ended up with over forty "adjustments", in-
cluding 15 control points; no issues at all. Actually, 2.2.4 never
has crashed.

One thing to try before doing anything drastic, check your memory
dimms. Make sure that the memory is Apple approved. Having been
an Apple certified technician for many years, I can remember many
many cases where inferior (cheap) RAM caused only one or two apps
to crash.

One of my first diagnostic steps was to look at/check the brand
of/reseat the RAM dimms in a situation where the operating
system seemed to work fine but one or two apps constantly crashed.


'To the complaint, 'There are no people in these photographs,' I
respond, 'There are always two people: the photographer and the
viewer.'
____Ansel Adams (1902 - 1984)


http://gallery.me.com/freewheeler
http://freewheeler10.blogspot.com/

  

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vinsolo Registered since 30th Jan 2010Thu 04-Feb-10 05:13 PM
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#12. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 11


US
          

freewheeler,

thanks for your reply.

my memory chips came with the comp from apple and they check good.

i can not really learn the program because it crashes. I just rec'd a suggestion from nikon usa and i will try it but do not believe it will work.

thanks so much for your efforts.

vince

  

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Freewheeler10 Registered since 17th Apr 2008Fri 05-Feb-10 12:37 PM
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#14. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 12


Englewood, US
          

>my memory chips came with the comp from apple and they check
>good.
>
>i can not really learn the program because it crashes. I just
>rec'd a suggestion from nikon usa and i will try it but do not
>believe it will work.
>
>thanks so much for your efforts.
>
>vince

Just try this: Remove and re-seat the ram dimms. If that doesn't fix
things, get an external hard drive, do an install of 10.6.2 on
the external drive, and CaptureNX2 ONLY. No other apps.
Boot from the external drive and see if CNX2 works. If it does OK,
then there is a problem with the system software on the original drive.

Everybody should have an external drive for backups anyway. They're
very inexpensive these days.


'To the complaint, 'There are no people in these photographs,' I
respond, 'There are always two people: the photographer and the
viewer.'
____Ansel Adams (1902 - 1984)


http://gallery.me.com/freewheeler
http://freewheeler10.blogspot.com/

  

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vinsolo Registered since 30th Jan 2010Fri 05-Feb-10 06:19 PM
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#15. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 14


US
          

Freewheeler,
Thanks again for you help.

I just pulled out an unused ext drive and am going to do just as you suggested.

Will post my results.
vince

  

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Freewheeler10 Registered since 17th Apr 2008Sat 06-Feb-10 12:12 PM
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#16. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 15


Englewood, US
          

>Freewheeler,
>Thanks again for you help.
>
>I just pulled out an unused ext drive and am going to do just
>as you suggested.
>
>Will post my results.
>vince
>
That will at least show you where the problem lies without going into
the system and selectively disabling stuff. It seems like a "brute force"
approach, but a spare drive with just the operating system on it can
really help in a quick diagnosis.

Because of my background working on Macs, any diagnosis that takes
more than 10 minutes is not quick enough.

Apple used to have (may still have) a system of "grading" their service
techs, called the Service Excellence Scoring System. To maintain excellent
SES scores you could not take more than one hour to do a diagnosis
on a customer unit, and either back up the data and re-install the
operating system for the customer or get parts on order.
The lower your scores got, the less you got paid. One down side to
that system is that the more parts you ordered the lower your scores
got. You were (in my day) "allowed" an average of 1.3 parts per computer
over a 30-day period, an average of 100-150 computers worked on in
that time frame.



'To the complaint, 'There are no people in these photographs,' I
respond, 'There are always two people: the photographer and the
viewer.'
____Ansel Adams (1902 - 1984)


http://gallery.me.com/freewheeler
http://freewheeler10.blogspot.com/

  

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rpinkert Silver Member Nikonian since 24th Jul 2006Wed 24-Feb-10 07:05 AM
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#31. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 1


Elgin, US
          

This may not be the proper place to ask, however, I am reaching the point where I ask"Should I consider leaving Caprture Nx2 for Lighrroom inlieu of Capture NX. I could purchase Viveza with its Color Points along with Nik's color Efex Pro 3. I wish I had more confidence that Nikon was serious about fixing the problems with Capture NX and Snow Leopard. Has Nikon's Brain Trust given any concrete projections. Or are they becoming a Toyota?

I followed some of the suggestions that have been offered and for a period thought things had improved. But Alas the program began crashing again.

This brings in to mind the sanity of purchasing the D300s. I know its two different divisions.

I would appreciate any thoughts. Excuse my typing I've got the wrong glasses on.

Goodnight and thanks.

Bob

  

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vinsolo Registered since 30th Jan 2010Wed 03-Feb-10 04:45 PM
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#9. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 0
Wed 03-Feb-10 04:45 PM by vinsolo

US
          

i meant to add that i personally think that there is a memory leak that occurs in snow leopard. but, that is merely a poorly educated guess.

  

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JohnorJacquie Registered since 06th May 2008Wed 03-Feb-10 08:55 PM
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#10. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 9


Ottawa, CA
          

Seeing this on flickr http://www.flickr.com/groups/capturenx/discuss/72157623241330042/#comment72157623220693999

  

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D3Xuser Registered since 29th Jul 2009Thu 04-Feb-10 06:42 PM
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#13. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 10


Hamilton, NZ
          

I had problems using NX2 after Snow Leopard so reinstalled NX2 after Snow Leopard and all works fine after updating to 2.2.4.

Visit my Nikonians gallery.

  

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vinsolo Registered since 30th Jan 2010Sat 06-Feb-10 08:06 PM
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#17. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 13
Sat 06-Feb-10 08:10 PM by vinsolo

US
          

i formatted an ext hard drive and installed snow leopard. I then booted on this disk. Absolutely no software other than the system was installed. I then installed Capture NX2 and rebooted.

I opened an NEF file and was able to complete 10 to 12 edit steps of various types. NX2 promptly crashed without error message or other warning.

So, with no other software on the disk it has to be either my machine ( imac i7 with 8GB ram and snow leopard ) or the application itself.

I should add that i use numerous other image processing programs, incl PSCS4, Lightroom,Bridge,Aperture,among others, and have no problems with these apps.

vince

  

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F1 Fan Registered since 12th Jan 2007Sat 06-Feb-10 08:32 PM
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#18. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 17


St. Louis, US
          

Just a thought. I had a problem with another program at one time. Nothing seemed to work for me. So I re-downloaded the software and installed the new download. It fixed my problem.

Hope it helps.

Mark,
www.MarkHornePhotography.com

Life is short. Live it as an Exclamation, not an Explanation.

  

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vinsolo Registered since 30th Jan 2010Sun 07-Feb-10 05:23 AM
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#19. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 18


US
          

f1 fan

thanks for the effort. I think that I have done that ( "re-download" ) but it is easy to do it again.

nice of you to offer your help.

vince

  

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Robp Gold Member Nikonian since 23rd Oct 2009Sun 07-Feb-10 01:07 PM
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#20. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 19


Gainesville, US
          

I think Freewheeler's suggestion was a great idea; I'm going to get a hard disk post haste.

I had some other problems with NX2 and poor responses from Nikon until one of their Reps identified as Jeff W. stepped in. He was very polite and knowledgeable and exactly the type of technician all support groups should have. Jeff commented that preference files often contribute to problems with NX2. I don't know if this will help your specific problem but it won't hurt; you will have to reset your preferences, however (good time to re-think those settings). Here are his comments:

"These are the 3 preference files you should delete if you have Capture NX issues:

Macintosh HD\Library\Preferences\Capture NX 2.plist
Macintosh HD\Users\User Name\Library\Preferences\com.nikon.CaptureNX2.plist
Macintosh HD\Users\User Name\Library\Preferences\Nikon_Shared.xml

Normally I delete the 3 files and restart my Mac when I have Capture NX 2 problems."

I have an Imac I7 running Snow Leopard and NX2 V. 2.2.4 with no problems now. Prior to deleting the preference files I had deleted Nikon Transfer and View NX because I don't use them, so that may have helped also, but I think that the preference file deletion is the key. BTW, I'm fairly sure that those preference files are NOT deleted when NX2 is deleted from a Mac. A lot of "trash" is left behind following deletion of an application.

Rob

Visit my Nikonians gallery.

  

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rpinkert Silver Member Nikonian since 24th Jul 2006Sun 07-Feb-10 01:57 PM
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#21. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 20


Elgin, US
          

I just read your message and was looking at the file mentioned. I noticed that I still have
Capture NX 1 in my application folder. Should I remove NX! or is it wise to retain it.?

Thanks

Bob

  

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vinsolo Registered since 30th Jan 2010Sun 07-Feb-10 04:41 PM
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#22. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 21
Sun 07-Feb-10 04:43 PM by vinsolo

US
          

in response to ROBP and to RPINKERT,

Yes, i wad told by "JOSE" at nikon to delete nx1 and all nikon apps.

Yes, i am dealing with Jeff W. via email. And, ROBP, he has said the very same thing to me. In fact I wonder if the text is "boiler plate" ( i am really becoming cynical as well as aggravated).

None of these things have helped. I refer you to my post #17.

I am grateful for the responses but I suppose I will just give it up as some local magnetic field or as result of my ancestors crimes against nature.

  

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Robp Gold Member Nikonian since 23rd Oct 2009Mon 08-Feb-10 12:17 PM
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#23. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 22


Gainesville, US
          

Vinsolo,

You are probably correct in assessing Nikon support as "boiler plate" at this point but consider the difficulty in addressing your problem from afar. I provided support on "real-time" control systems using DEC VAX computers some years ago and found that my clients and I spoke a completely different language. They would often interpret instructions based on their experience with PC's where many of the constructs employed in our systems did not even exist.

I urge you to be patient and continue your dialog with Jeff while also trying to research the problem by reading in other forums. Many other's (myself included) have NX2 working on Snow Leopard and I believe it's worth the effort (granted, it is considerable) because nothing else will show you the images captured by your Nikon as well.

There is a fellow with the handle MikeD-R (think his name is Mike Rubin) who appears to be a Nikon employee that participates in the NX2 forum on Flickr www.flickr.com/groups/capturenx/ and offers good advice on NX2 problems.

Why don't you ask Jeff W. to join OUR forum since you are communicating with him? It would be extremely helpful if we could get a Nikon employee to become a member and personally "buy into" our problems with NX2.


Rob

Visit my Nikonians gallery.

  

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vinsolo Registered since 30th Jan 2010Mon 08-Feb-10 05:57 PM
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#24. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 23


US
          

ROBP,

Thanks again for your comments.

I am so glad that you and others have NX2 working in snow leopard. I am also envious.

Yes, I know of Mike Rubin and I know that he has tried to help but I believe he has been out of his office until today. I will try to contact him again but he probably wants to change his email address at this point.

Regarding JEFF W: though I would like it to be personal, so far our emails are strictly business though he has been pleasant enough. Perhaps I can suggest he join this forum.

I tried again this am with a new install. After some camera adjustments, a number of spot corrections, NX2 crashed when I went back to change ACTIVE D-Lighting, not being certain which of the options was the best.

I do remain hopeful but..........

regards,
vince

  

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rpinkert Silver Member Nikonian since 24th Jul 2006Wed 10-Feb-10 05:20 AM
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#25. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 20


Elgin, US
          

As suggested, I deleted the three suggested files as well as Capture NX1, NikonView, and Nikon Transfer. I can't say for certain, because I haven't done a great amount of editing since, but I'm feeling positive. I will report again after doing more editing..

Thanks for the suggestion.

Bob

  

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jgreg Silver Member Charter MemberTue 16-Feb-10 11:33 PM
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#26. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 25
Tue 16-Feb-10 11:35 PM by jgreg

Sheboygan Falls, US
          

The problem I'm having with NX2.2.4 is when I open the program it says I have a upgrade and it will not download and install it completely. I just sent a question to Nikon and waiting for response to that. This also has NIK color efex pro 3.0 for Nx2 and now I will lose everything. I just bought my iMac and love it till now. Might as well still have my PC with all these problems it's like the same. Ken Rockwell is right about Nikon software. I bought my imac 21.5 on 2/10.

Visit my Nikonians gallery.

  

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vinsolo Registered since 30th Jan 2010Wed 17-Feb-10 04:33 PM
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#27. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 26
Wed 17-Feb-10 04:35 PM by vinsolo

US
          

jgreg,

it is not your mac. it is the absolutely atrocious capture nx2. give it up. got to aperture 3 or lightroom and use photoshop as well. capture nx2 will not run predictably on mac. period. nikon is unresponsive and nik software will take no questions.

never go back to PC!!

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jgreg Silver Member Charter MemberWed 17-Feb-10 04:48 PM
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#28. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 27


Sheboygan Falls, US
          

How do I uninstall Nikon NX2.2.4 on my iMac?

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F1 Fan Registered since 12th Jan 2007Wed 17-Feb-10 09:05 PM
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#29. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 28


St. Louis, US
          

Go to the Finder/Applications
Click and Drag NX2.2.4 to the Trash

Your done.


Mark,
www.MarkHornePhotography.com

Life is short. Live it as an Exclamation, not an Explanation.

  

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jgreg Silver Member Charter MemberWed 17-Feb-10 10:04 PM
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#30. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 29


Sheboygan Falls, US
          

Thank you very much for your help Mark. I did a search and found an application called Cleanapp that finds all the files that are hidden and through them all away. I the Mac World recommends this and has tested it.

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bandola Silver Member Nikonian since 05th Feb 2009Mon 01-Mar-10 10:25 AM
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#32. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 0


CH
          

Has anyone got anything useful out of Nikon regarding this issue lately?

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Visit my Nikonians gallery.

Visit my Nikonians gallery.

  

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Curtisj2 Silver Member Nikonian since 28th Oct 2005Mon 01-Mar-10 01:35 PM
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#33. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 32


Minneapolis, US
          

They asked and I sent them a bunch of crash logs. Hopefully many people are sending them as well so the problem can be fixed.

For those of you who don't know where to get crash logs, open up the Console application and look under Diagnostic Information. Crashes for NX2 will be easily identified.

Curtis

  

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bandola Silver Member Nikonian since 05th Feb 2009Mon 01-Mar-10 10:50 PM
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#34. "RE: NX2 2.2.4 Crashes on Snow Leopard"
In response to Reply # 33


CH
          

Thank you Curtis. I'll keep them busy.

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Visit my Nikonians gallery.

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