#23. "RE: Fourth Repair Attempt Failure in Progress" In response to In response to 19 Fri 22-Mar-13 02:29 AM by wooster
Wow! I can't believe how someone can sound so happy after being messed around by Nikon so badly. Relief I guess. I suppose its the sort of gratitude an abused spouse feels when their partner stops beating them.
I am absolutely appalled by the way Nikon is treating its customers at the moment and I'm pretty much astonished by the way a lot of people are happy to excuse or forgive so easily.
I've had 3 bad D800s and the last one I sent to Nikon twice who messed it up horrible both times. After being given short shrift from them, I sent it back to Amazon ( God bless them ) and I haven't dared buy another one yet. I really don't know what I'll do when my D700s run out of clicks but it'll be a long time before I feel happy buying from this lot again. I genuinely have never had such dreadful customer service from any company I have ever dealt with.
To the OP. Woud you mind sharing how you managed to get Nikon moving on this? I ask because you mention that some people in that company do care about customers and I'd like to know how you found them. Did you have to threaten using any of the methods suggested here?