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Forums Lobby GET TO KNOW YOUR CAMERA & MASTER IT Nikon D7100, D7000 (Public) topic #12206
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Subject: "RE: Broken shutter on D7000" Previous topic | Next topic
Len Shepherd Gold Member Nikonian since 09th Mar 2003Thu 13-Oct-11 01:27 PM
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#25. "RE: Broken shutter on D7000"
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Yorkshire, GB
          

I have not experienced this type of problem in 12 years using Nikon - including 9 months with a D7000.
A minor but important issue to resolve is are you or is the retailer now dealing with Nikon?
A greater difficulty is how did the shutter blades get bent?
You said "They simply told the retailer that the shutter flaps were bent which implied that I must have bent/broke them when doing a sensor cleaning?".
I do not know what Nikon implied but my understanding is
1/ shutter blades do not get bent during shutter operation unless there is first a breakage of a shutter part
2/ if the blades are bent it is possible this happened from an external source - and this this is only likely to happen on a DSLR when the mirror is up and the shutter is open.
3/ Nikon build in several safety features to prevent damage during a sensor clean due to premature closing shutter blades perhaps trapping a cleaning swab. Not following the procedures is possible - with risk of damage to the shutter.
You mention the retailer showed you the shutter before sending it to Nikon - this seems to confirm the blades were bent before it was shipped to Nikon.
The implication is Nikon think the blades were not bent by a mechanical shutter fault - and therefore not covered by the warranty.
What is not clear is whether or not the shop accept Nikon's diagnosis. Nikon's diagnosis seems to be a shutter blade impact.
The best way to escalate the issue is to upgrade your complaint, possible in writing, by name, to a Nikon service manager, or director of the shop.

Photography is a bit like archery. A technically better camera, lens or arrow may not hit the target as often as it could if the photographer or archer does not practice enough.

Len Shepherd

  

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This is a hot, active topic!Broken shutter on D7000 [View all] , Nocanrun Silver Member, Sun 25-Sep-11 02:39 AM
 
Subject Author Message Date ID
Reply message RE: Broken shutter on D7000
briantilley Moderator
25th Sep 2011
1
Reply message RE: Broken shutter on D7000
blw Moderator
25th Sep 2011
2
Reply message RE: Broken shutter on D7000
Nocanrun Silver Member
26th Sep 2011
3
Reply message RE: Broken shutter on D7000
billD80 Silver Member
26th Sep 2011
5
Reply message RE: Broken shutter on D7000
Nocanrun Silver Member
26th Sep 2011
4
     Reply message RE: Broken shutter on D7000
dm1dave Administrator
26th Sep 2011
6
          Reply message RE: Broken shutter on D7000
mslayer
26th Sep 2011
7
               Reply message RE: Broken shutter on D7000
billD80 Silver Member
26th Sep 2011
8
               Reply message RE: Broken shutter on D7000
FearSys Gold Member
26th Sep 2011
9
               Reply message RE: Broken shutter on D7000
briantilley Moderator
26th Sep 2011
10
               Reply message RE: Broken shutter on D7000
Nocanrun Silver Member
27th Sep 2011
11
                    Reply message 08-October UPDATE: Broken shutter on D7000
Nocanrun Silver Member
09th Oct 2011
12
                         Reply message RE: 08-October UPDATE: Broken shutter on D7000
ericbowles Moderator
09th Oct 2011
13
                              Reply message RE: 08-October UPDATE: Broken shutter on D7000
Nocanrun Silver Member
09th Oct 2011
14
                                   Reply message RE: 08-October UPDATE: Broken shutter on D7000
paddlenut
09th Oct 2011
15
                                        Reply message RE: 08-October UPDATE: Broken shutter on D7000
Nocanrun Silver Member
11th Oct 2011
16
                                             Reply message RE: 08-October UPDATE: Broken shutter on D7000
ericbowles Moderator
11th Oct 2011
17
               Reply message RE: Broken shutter on D7000
Len Shepherd Gold Member
11th Oct 2011
18
                    Reply message 12-Oct UPDATE Broken shutter on D7000
Nocanrun Silver Member
13th Oct 2011
19
                         Reply message RE: 12-Oct UPDATE Broken shutter on D7000
ericbowles Moderator
13th Oct 2011
20
                              Reply message RE: 12-Oct UPDATE Broken shutter on D7000
Nocanrun Silver Member
13th Oct 2011
21
                                   Reply message RE: 12-Oct UPDATE Broken shutter on D7000
greenday
13th Oct 2011
22
                                        Reply message RE: 12-Oct UPDATE Broken shutter on D7000
billD80 Silver Member
13th Oct 2011
23
                                        Reply message RE: 12-Oct UPDATE Broken shutter on D7000
Len Shepherd Gold Member
13th Oct 2011
24
                                        Reply message RE: 12-Oct UPDATE Broken shutter on D7000
kstrongs
19th Mar 2013
36
Reply message RE: Broken shutter on D7000
Len Shepherd Gold Member
13th Oct 2011
25
Reply message RE: Broken shutter on D7000
Nocanrun Silver Member
14th Oct 2011
26
     Reply message RE: Broken shutter on D7000
avm247 Moderator
14th Oct 2011
27
     Reply message RE: Broken shutter on D7000
Len Shepherd Gold Member
15th Oct 2011
28
Reply message RE: Broken shutter on D7000
Nocanrun Silver Member
18th Oct 2011
29
Reply message RE: Broken shutter on D7000
jules Silver Member
18th Oct 2011
30
     Reply message RE: Broken shutter on D7000
waldo647 Silver Member
12th Mar 2013
31
          Reply message RE: Broken shutter on D7000
waldo647 Silver Member
13th Mar 2013
32
               Reply message RE: Broken shutter on D7000
billD80 Silver Member
14th Mar 2013
33
                    Reply message RE: Broken shutter on D7000
waldo647 Silver Member
16th Mar 2013
34
                         Reply message RE: Broken shutter on D7000
billD80 Silver Member
16th Mar 2013
35

Forums Lobby GET TO KNOW YOUR CAMERA & MASTER IT Nikon D7100, D7000 (Public) topic #12206 Previous topic | Next topic


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