Sorry f5fstop, but I have to agree with robertadeniro. It's not my intent to start or encourage "flame wars", but he had problems with Nikon and you extoll Epson. I've never had any dealing with Nikon's 800 number, but I have had numerous dealings with other's - Epson about 6 months ago. And all my conversations are "monitored" - I tell them "up front" that I'm taping the conversation (I'm an old geezer and some times what you're saying isn't what I'm hearing). After 13 (yes, thirteen) calls about "defective" software for my 1270 printer, I gave up with the 800 number. I went to extrodinary effort to get a "normal" number and made a long distance call - I'm paying for the conversation. When I explained the problem, Linda was not only courtious but she "held my hand" through the software down-load for the printer. The Epson 1270 printer (at that time) did not have software for Windows 2000 and everything I did previously did not work. She personally assisted me to "get" version 5.34 and it finally worked. I must have tried a dozen of the previous 33 versions and was a "beta test site" for them. I doubt many other people would have went through what I did, but at the time I wanted a large format (A3 and roll) printer with "better/archival" ink and at that time, there wasn't anything else on the market. If there was, I would have "junked" the Epson and purchased another manufacturer's product.