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Forums Lobby MULTILINGUAL NIKONIANS English Café (Public) topic #79730
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Subject: "RE: Sign the petition!" Previous topic | Next topic
Ruahrc Registered since 09th Jul 2007Sun 19-Feb-12 11:18 PM
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#13. "RE: Sign the petition!"
In response to In response to 7
Sun 19-Feb-12 11:27 PM by Ruahrc

Ann Arbor, US
          

I guess there will always be differing opinions on the issue but in general I think it is fair to say that legitimate complaints filed to the BBB generally are followed up upon, and the results of those investigations have impact on the rating the business receives. It's not all just "forum raging" complaints from clueless consumers.

And actually, yes, Thom Hogan has mentioned more than once that Nikon's repair service and repair system leave much to be desired. Follow the link to his 2011 archives and read the Nov. 7 entry.

http://www.bythom.com/2011%20Nikon%20News.htm

I will post a quote from it here:

"In the recent past, it appears that returning and getting a replacement is a faster and more reliable way of dealing with a manufacturing defect than sending the product into Nikon for repair. Given that Nikon's repair facilities do the same QA testing that the manufacturing plant does, if it got past the manufacturing plant, there's a good chance that it'll get by the Nikon repair facility, too. I've heard far too many reports of something sent in for repair and it coming back with "it works fine" when in the end it turns out it doesn't. If you do use the repair route instead of the replacement route, be sure to document, document, document. As in "doing X reliably and repeatedly produces incorrect behavior Y," complete with image samples to support that."

If you search his archives for words like "repair", you will see other examples of where he does state that Nikon's customer service needs drastic improvement.

Another important fact I should bring up is that Nikon does not have a standard worldwide policy regarding after-sales service and support. Again Thom Hogan has made extensive postings on this topic but it is clear that not all Nikon "XYZ" operations are the same, and that Nikon USA definitely does not rank among the better subsidiaries. Your experiences with Nikon Canada alone cannot be used as proof that Nikon's worldwide service is exemplary.

Some of my pictures

  

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This is a hot, active topic!Sign the petition! [View all] , gbowen Gold Member, Fri 17-Feb-12 07:15 PM
 
Subject Author Message Date ID
Reply message RE: Sign the petition!
MelT
19th Feb 2012
2
Reply message RE: Sign the petition!
Ruahrc
19th Feb 2012
3
Reply message RE: Sign the petition!
agitater Gold Member Donor Ribbon awarded for his very generous support to the Fundraising Campaign 2014
19th Feb 2012
5
Reply message RE: Sign the petition!
Ruahrc
19th Feb 2012
6
Reply message RE: Sign the petition!
agitater Gold Member Donor Ribbon awarded for his very generous support to the Fundraising Campaign 2014
19th Feb 2012
7
     Reply message RE: Sign the petition!
Ruahrc
19th Feb 2012
13
Reply message RE: Sign the petition!
Ed911 Silver Member
27th Feb 2012
26
Reply message RE: Sign the petition!
MelT
19th Feb 2012
8
     Reply message RE: Sign the petition!
ZoneV Silver Member
19th Feb 2012
9
     Reply message RE: Sign the petition!
Ruahrc
19th Feb 2012
11
          Reply message RE: Sign the petition!
ZoneV Silver Member
19th Feb 2012
12
Reply message RE: Sign the petition!
grizzly200
01st Mar 2012
28
Reply message RE: Sign the petition!
agitater Gold Member Donor Ribbon awarded for his very generous support to the Fundraising Campaign 2014
19th Feb 2012
4
Reply message RE: Sign the petition!
ZoneV Silver Member
19th Feb 2012
10
     Reply message RE: Sign the petition!
MelT
20th Feb 2012
14
Reply message RE: Sign the petition!
leebaylin Silver Member
20th Feb 2012
15
Reply message RE: Sign the petition!
OffBeat
21st Feb 2012
16
     Reply message Getting your camera repaired.
voyageurfred Silver Member
21st Feb 2012
17
     Reply message RE: Getting your camera repaired.
leebaylin Silver Member
21st Feb 2012
20
     Reply message RE: Getting your camera repaired.
OffBeat
21st Feb 2012
21
     Reply message RE: Getting your camera repaired.
Ruahrc
21st Feb 2012
23
          Reply message RE: Getting your camera repaired.
leebaylin Silver Member
21st Feb 2012
25
     Reply message RE: Getting your camera repaired.
Ruahrc
21st Feb 2012
24
     Reply message RE: Getting your camera repaired.
MelT
01st Mar 2012
27
     Reply message RE: Getting your camera repaired.
grizzly200
01st Mar 2012
29
          Reply message RE: Getting your camera repaired.
MelT
01st Mar 2012
31
     Reply message RE: Sign the petition!
briantilley Moderator Deep knowledge of bodies and lens; high level photography skills
21st Feb 2012
18
          Reply message RE: Sign the petition!
leebaylin Silver Member
21st Feb 2012
19
          Reply message RE: Sign the petition!
OffBeat
21st Feb 2012
22
          Reply message RE: Sign the petition!
grizzly200
01st Mar 2012
30

Forums Lobby MULTILINGUAL NIKONIANS English Café (Public) topic #79730 Previous topic | Next topic


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