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Forums Lobby MULTILINGUAL NIKONIANS English Café (Public) topic #79730
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Subject: "RE: Sign the petition!" Previous topic | Next topic
agitater Gold Member Nikonian since 18th Jan 2007Sun 19-Feb-12 01:44 PM
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#7. "RE: Sign the petition!"
In response to In response to 6
Sun 19-Feb-12 01:55 PM by agitater

Toronto, CA
          

>Your whole tirade totally misses the point. My statement was
>in reference to the fact that it seems (at least from reading
>the petition) that Nikon's repair quality is arguably no
>better than that of well established and reputable independent
>shops. It seems thatNikon themselves often outsource the
>repairs to 3rd party facilities themselves, so it seems pretty
>hypocritical of them to cut off access to 3rd party repair
>shops.

I'm not missing any point at all. The petition itself is baseless and provides no evidence that Nikon's repair quality is generally poor. Implying that because grumpy, cranky strangers posting their uncorroborated complaints on a site is a reason to support uncertified, unauthorized repair facilities does not make sense on any level.

>Reading angry tirades of consumers is one thing, but even many
>well known and respected photographers (such as Thom Hogan)
>have been vocally critical of Nikon's "official"
>after-sales support.

But Hogan has not criticized any claimed incompetence on Nikon's part. Nikon can prove beyond doubt that its overall service quality is very good indeed. Nikon and other similar companies are not going to react to some throng of cranks who are put out that they soon won't be able to buy Nikon parts cheaply (in some cases to resell at prices which undercut Nikon and its retail channel sales). There are several reasons for this cutoff, not just Nikon's single, public assertion of camera complexity.

>These are bold claims, and unless you have proof, carry no
>weight. You condemn the petition for making assumptions with
>no concrete evidence, and one paragraph later you do the very
>same. Except the petition actually has provided some
>corroborating information, whereas you have provided none.

Not so. The petition provides nothing but the whining, crying claims of far too many people who, if you have any experience in customer service at all you'll recognize, either tried to game the system and lost or who approached a service problem with anger and indignation and ended up being poorly served. No moderate income service technician or service counter staff or customer support staff should have to put up with the nonsense, rudeness and outright lies thrown at them by a certain percentage of so-called customers. Thinking otherwise is unrealistic.

Of course I also stated that Nikon can do better. That's no contradiction in terms at all, merely a reality. But because Nikon, like all other companies, can still do better is no reason to demand support for uncertified, nonauthorized service centers. One thing has nothing to do with the other.

I only corroborate my opinions with real events that have taken place in front of me. I base my opinions as well on my own personal experiences with Nikon Canada, Nikon USA and Nikon UK. I also base my opinions on the first hand experiences of people whom I personally know who are also Nikon shooters and who've made use of Nikon Canada and Nikon USA service. Several friends of mine shoot Canon - two are pros in the UK, one is an amateur photographer in Canada. The experience with the Canon Canada service center just west of Toronto has been perfectly decent. Several cameras serviced, sometimes for warranty issues, more recently for after warranty paid service. No problems. Ditto for the experiences of the other two at the Canon UK service center in Elstree and the authorized third-pary service center in Glasgow (I think it's A.J.Johnstone & Co.).

Everything else, to me, is unsupported heresay just like the bulk of ill-tempered, occasionally bigoted and always misspelled, misstated and cranky allegations posted on complaint sites. Take all that maundering nonsense with a huge grain of salt. Above all else, I suggest not making petition decisions based on such nonsense. Of course there are accurate complaints which show up in and amongst the chaff on complaint forums, sites and threads. I've stated repeatedly now that I don't think or believe that any Nikon service center is perfect. Figuring out which complaint is which, though, is essentially impossible. Again in my opnion, implying that uncertified, unauthorized third-party repair shops will somehow help the situation is not logical at all.

I think my view is balanced, that it supports Nikon's efforts to improve (not hinder) service quality and access to good quality service, and that my view is also quite realistic and well supported where complaint sites, threads and forums are concerned.

My Photo.Net Gallery
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Howard Carson

  

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This is a hot, active topic!Sign the petition! [View all] , gbowen Gold Member, Fri 17-Feb-12 06:15 PM
 
Subject Author Message Date ID
Reply message RE: Sign the petition!
MelT
19th Feb 2012
2
Reply message RE: Sign the petition!
Ruahrc
19th Feb 2012
3
Reply message RE: Sign the petition!
agitater Gold Member
19th Feb 2012
5
Reply message RE: Sign the petition!
Ruahrc
19th Feb 2012
6
Reply message RE: Sign the petition!
agitater Gold Member
19th Feb 2012
7
     Reply message RE: Sign the petition!
Ruahrc
19th Feb 2012
13
Reply message RE: Sign the petition!
Ed911 Silver Member
27th Feb 2012
26
Reply message RE: Sign the petition!
MelT
19th Feb 2012
8
     Reply message RE: Sign the petition!
ZoneV Silver Member
19th Feb 2012
9
     Reply message RE: Sign the petition!
Ruahrc
19th Feb 2012
11
          Reply message RE: Sign the petition!
ZoneV Silver Member
19th Feb 2012
12
Reply message RE: Sign the petition!
grizzly200
01st Mar 2012
28
Reply message RE: Sign the petition!
agitater Gold Member
19th Feb 2012
4
Reply message RE: Sign the petition!
ZoneV Silver Member
19th Feb 2012
10
     Reply message RE: Sign the petition!
MelT
20th Feb 2012
14
Reply message RE: Sign the petition!
leebaylin Silver Member
20th Feb 2012
15
Reply message RE: Sign the petition!
OffBeat
21st Feb 2012
16
     Reply message Getting your camera repaired.
voyageurfred Silver Member
21st Feb 2012
17
     Reply message RE: Getting your camera repaired.
leebaylin Silver Member
21st Feb 2012
20
     Reply message RE: Getting your camera repaired.
OffBeat
21st Feb 2012
21
     Reply message RE: Getting your camera repaired.
Ruahrc
21st Feb 2012
23
          Reply message RE: Getting your camera repaired.
leebaylin Silver Member
21st Feb 2012
25
     Reply message RE: Getting your camera repaired.
Ruahrc
21st Feb 2012
24
     Reply message RE: Getting your camera repaired.
MelT
29th Feb 2012
27
     Reply message RE: Getting your camera repaired.
grizzly200
01st Mar 2012
29
          Reply message RE: Getting your camera repaired.
MelT
01st Mar 2012
31
     Reply message RE: Sign the petition!
briantilley Moderator
21st Feb 2012
18
          Reply message RE: Sign the petition!
leebaylin Silver Member
21st Feb 2012
19
          Reply message RE: Sign the petition!
OffBeat
21st Feb 2012
22
          Reply message RE: Sign the petition!
grizzly200
01st Mar 2012
30

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