#2. "RE: Nikon Did It Right" In response to In response to 1 Sun 04-Nov-12 05:36 PM by ttc546
Nice to hear and hits my number one hot button - Customer Service. It is THE most important differentiator to winning customer business. Simple to give but even easier to get wrong.
My very first job was working for the John Lewis Partnership where customer service is ingrained into the culture of the business from day 1. Where going out of your way above and beyond what might be expected is instilled in every employee. It is what makes that company the number 1 store in the UK.