I think you made a Freudian slip there: "...buy from Adobe directly...."

Anyways, I got a response from Nikon support:

I can see this information from this side, however we still need a copy of the receipt for the NX1 software, screen shot of the error message and operating system to be used.

I blew my stack and sent a response reiterating the information I had already sent and leaving no doubt that I thought the guy was an idiot and told them it was ridiculous for them to expect me to produce a receipt from over 4 years ago. For example I said, "Did you read my previous response?... Hint: I stated that I am running on a new MacBook Pro with Mac OS 10.7 (Lion)." and "Did you see my screen capture?... Hint: the problem is the error dialog in the upper right."

I also said that if they were going to refuse service because I can't produce a receipt then I wanted the issue forwarded to his manager or somebody with the authority to properly address this issue.

Today, I received a new full NX2 license key, and the response was from a different person.

If Capture NX3 ever becomes a reality, I really hope that somehow service can be provided by Nik. They are a real software company and actually know how to handle support for a software product. Every time I have contacted Nik, I have gotten positive results. Every time I have contacted Nikon for software related issues, I end up with knots on my forehead from banging my head on the desk.

Danny
A Nikonian in North Carolina