I sent my 24-700mm to Melvile for a zoom repair in September. It just came back last week...two weeks later than expected due to hurricane Sandy...and to my surprise, it was significantly back focusing on my two D800e bodies. I ran my FoCal AF fine tuning with one body and the tuning went from zero done in August to -18. On the other body, I could not adjust AF fine tuning enough to make it work.
When I called Nikon, they requested JPEG images shot with both bodies. So now I have to wait for Nikon to mull over my images before a decision is made re doing the repair again. This could go on forever. Glad I have a 50mm f/1.8 as a backup lens!
#1. "RE: AF fine tune if you have a lens repaired" In response to Reply # 0
Another great example of fine customer service from Nikon. There is not much you can do when dealing with them, is there? Hopefully you will get a better service than I did with my D800 focusing issue. Good luck.
#2. "RE: AF fine tune if you have a lens repaired" In response to Reply # 1
I am finding Nikon service to be almost impossible to deal with. They sent me a 24-70mm lens back from repair that was not fully repaired. When I called them, they wanted photos to prove the problem. After I uploaded the JPEG images, I never heard back from them for four days so I called. I got a girl on the phone who knew nothing about a DSLR. Finally after about 20 minutes of me trying to explain the issue, she transferred me to a DSLR specialist.
He had not looked at my uploaded images, so he had to do that while I waited. He quickly concluded that the lens was not repaired properly. Now I have to wait for a shipping label e-mail from Nikon repair before I send the lens back. By the time I get the lens properly repaired, it will be with a loss of service of two months!
During all of this, I concluded that my AF is no longer working properly on my D800e...so I had to go through another discussion with the same DSLR specialist. Now I have to send the D800e in to Melville.
Darn good thing that I have two D800e bodies and multiple lens. Otherwise, I would be SOL...and finding something else to do with my spare time.
#3. "RE: AF fine tune if you have a lens repaired" In response to Reply # 2
Wow.. Good luck with all that. Don't want to make you worry ahead of time, but I wouldn't hold my breath if dealing with focusing issue. I just got my camera from it's second trip to the shop. They returned it saying that it's within specs which is far from it. Hopefully your camera and lens can be fixed/adjusted properly.
At least you have your second body! I'm about to go to Asia which I planned for a while and now my camera is good with LV focusing mostly, which sucks - I'm going to my friend's wedding.
#4. "RE: AF fine tune if you have a lens repaired" In response to Reply # 3
If you are lucky enough to get a good copy of a D800e, you can capture some amazing images. If you are no so lucky or you do something dumb to your D800e, then Nikon is not your friend...and you may never get back to those amazing images. This is a sad commentary for Nikon.
#5. "RE: AF fine tune if you have a lens repaired" In response to Reply # 4
Nikon will get it right. However, it just takes way too many tries for them. My D800 was sent in for the left side focus issue and they fixed it after 3 weeks. Only I then discovered dirt somewhere within the prism/viewfinder that had to have been left after their service. This got me a return label emailed and another 3 weeks. I got the camera back with more dirt above the focusing screen and a new front focus problem. Another return mailer, another 2 weeks, and I finally seem to have a clean, well-focusing D800. Nikon finally got it right, but it was a pain. I'm reluctant to try out my FoCal tests on it this weekend for fear of finding more issues, but it needs to be done. Nikon seems to fix one thing while screwing up another.
#6. "RE: AF fine tune if you have a lens repaired" In response to Reply # 5
Good to hear you got it all good in the end. Did you send it to the same service center every time or different ones?
For me they told me that dirt in the viewfinder (which was never there but got there during the service) is normal - "it's not dust proof". Plus lots of dust in the mirror chamber (not even sure about the sensor - will try out of focus image tomorrow to see how bad it is).
And then the focusing issue. That doesn't seem to get resolved for me Does your camera focuses well with all 3 groups of sensors? My center sensor is completely screwed now but left is better
I'm thinking about shipping my camera to a different service center. Maybe that will make a difference? Not sure...
#7. "RE: AF fine tune if you have a lens repaired" In response to Reply # 6 Sat 17-Nov-12 03:40 PM by venusian
I'm sorry to hear of your repair problems.
I keep reading about Nikon repair horror stories and it really makes me feel very uncomfortable. I went through a similar experience several years ago. Personally, I'm very disappointed in Nikon and shudder to think what will happen to my equipment if something goes wrong with it.
I'm wondering if there is a way to start an electronic wave of emails that could be sent to Corporate Nikon to improve their service. Or is there a Nikonian out there who could set up a simple voting page with e.g. these choices: (1) I am very disappointed in Nikon repair service, (2) I am very satisfied with Nikon repair service, (3) I am somewhat pleased with Nikon repair service, and (4) I am somewhat dissatisfied with Nikon repair service.
Perhaps it's time for us to express our opinions to Nikon based upon large numbers of their customers. That's the only way to get attention these days. And if the vote comes out in Nikon's favor, then we can feel better about sending our equipment in for repairs.
#8. "RE: AF fine tune if you have a lens repaired" In response to Reply # 7 Sat 17-Nov-12 06:48 PM by briantilley
>Or is there a Nikonian out there who could set up a >simple voting page...
Members can do what you're looking for themselves (actually, I think it might be limited to Silver members and up) - just click on "poll" rather than "post" in the appropriate Forum and choose up to six options
You might need to think about which particular service department(s) you're asking about, as some may be better or worse than others.
#9. "RE: AF fine tune if you have a lens repaired" In response to Reply # 0
I'm going to test all the AF points this weekend but on cursory eval they seem to be fine. I've sent it to Melville every time.
There are a few problems I have with Nikon Service:
1) There is a disconnect between the service centers and the Nikon USA telephone support. Often the telephone people say they'll contact the service facility for me. And that's not directly, it's via a delayed email.
2) Service is incredibly slow (for two of my three service experiences). This is even with an NPS priority status on the repair.
3) The service techs seem to focus on one issue, put the camera back together, and don't check if their work may have impacted other aspects of the camera. For instance, I think they cleaned my mirror, focusing screen, prism and viewfinder. But then the AF was front focusing horribly when I got it back. You'd think after disassembly they'd check the AF system is still calibrated. Not to mention the dirt that didn't get cleaned out.
4) Finally, Nikon doesn't treat the camera as if their customer spent $3000 of their hard earned money on it. I bubble wrapped and padded the daylights out of my camera when I sent it in. The first time I got it back, there was completely different packaging with a tiny layer of wrapping and the camera was flopping around inside a much too large box. The flash hotshoe was actually bent a bit and I had to use a screw driver to bend it back so a flash would seat correctly.
I will give Nikon credit for getting me prompt return shipping labels (2nd day air) and sending it back via Next Day air delivery.