#2. "RE: When to send D700 in for service?" In response to Reply # 1 Wed 02-Jan-13 03:54 AM by robsb
San Jose, US
Make sure you have an issue, for as I found out recently, if you send an item to Nikon without indicating anything wrong, they will not cover the service under warranty. I tried to get them to "tune up" a lens which was working fine but coming up on its 5 yr warranty end. they did a cursory look could find no performance issues and wanted to charge me over $350 to open it up and check further. I declined and they sent my lens back. EDIT 1/1/13- I should mention that many years ago I did have one repair done by Nikon. At the time I was using an F3HP and put my thumb through the shutter curtain (I know, I know!!). They did a great job in repairing it for me. So other than stupid operator malfunctions, I have NEVER had a failure of any Nikon product and I started buying Nikon in 1962.
#5. "RE: When to send D700 in for service?" In response to Reply # 0 Mon 31-Dec-12 11:18 PM by ajdooley
I've had two problems with my D700 bodies that I have never experienced with previous Nikons: -- Hot shoes loosening and needing to be replaced, and -- rubber panels coming loose.
I wrote to Nikon about the hot shoes, but never received a response. I am concerned about the rubber coverings as well. Again -- 45+ years with Nikon cameras and never a problem. Now 3 and a few months with D700s and several issues common to both bodies. In the meanwhile, Nikon is non-responsive.
Therefore I don't think it makes sense to send anything to Nikon and I am getting my repairs done at APS in Morton Grove, IL. They communicate, fix things the first time and get the job done quickly. I've seen none of those characteristics at Nikon's own facilities in the last two years or so. Again, I have used Nikons through decades of military life, on five continents and in 25+ countries without problems. I hope my experiences with my D700 bodies -- which I otherwise absolutely love -- do not portend the future. Nikon put a dent in Canon's proliferation among pros with the D3/D700 family. But if they don't get their service and communication back on track they are going to lose market penetration again. To prevail in the market, you need to offer a great product and back it superbly. I'm pretty sure the latter element is absent and am growing worried about the product as well. My D1X, D100 and D200 cameras were great out of the box and never gave me any problems.
#6. "RE: When to send D700 in for service?" In response to Reply # 5
I on the other hand have never had a problem with Nikon repair. I sent my D2x in a couple of months ago for a cla and received a like new camera with clean sensor, new rubber grips, meter calibration and so on. It was routine service and I think I paid a little over $200. I plan to do the same with my 4 year old D700 soon.
#7. "RE: When to send D700 in for service?" In response to Reply # 3
Happy New Year to you!
I sent a F100 to Nikon to CLA, with no issues mentioned, and they did a nice job returning it like new, focus screen replaced, rubber grip replaced, etc., It was quite expensive (298€), but we don't have Nikon services here in Portugal, so it went to Nikon Spain. I found it a very good job done. This year will send my D90 (2years old) to CLA, and then my D700, with no hesitation.
P.S. Sorry we miss to meet in Boston last year. I owe you one. Let's see if i can make it this year, in my annual trip to US.
Nikonians!!! My best investment made after my camera!!!
#9. "RE: When to send D700 in for service?" In response to Reply # 5
NW Arkansas, US
> >Therefore I don't think it makes sense to send anything to >Nikon and I am getting my repairs done at APS in Morton Grove, >IL. They communicate, fix things the first time and get the >job done quickly.
Alan, I'll second your recommendation of APS. They did a great job of repairing the hot shoe issue on my D700 last summer in addition to the general CLA.
#11. "RE: When to send D700 in for service?" In response to Reply # 0
Chiming in a little late
My D700 workhorse goes to Nikon every six months whether I'm aware of something it needs, or not. At the very least, I send it and the 70-200mm 2.8 VR in to the Nikon service center for a "clean and calibration".
Nikon will go completely through the equipment and return it to factory specs (assuming it's a USA body of course, and not gray).
Your first repair can be fairly costly depending on what they find (but still far far less then replacing that body), but once returned to factory specs, Nikon puts a new, 6 month warranty on the equipment.
Nikon has replaced grips, bottom plates, battery door covers, shutter arms/levers, front elements, mirror arms - and so much more. And as long as you are in that 6 month warranty window and it's not water or impact damage, you should be good to go.